I'll wrap up our segment discussion with a few thoughts about the exciting progress being made in AI. bell-kenz pharma company was established in july 2006 with office at 6th flr bell-kenz tower, #127 malakas st., diliman, quezon city. We're well positioned to capitalize on the remaining 80% of large businesses and governments still operating on outdated on-premise legacy platforms. Your input helps Glassdoor refine our pay estimates over time. Visit the Career Advice Hub to see tips on interviewing and resume writing. The first thing I would just say just within our digital business, certainly, if you look at practices like our AWS practice to starting to see opportunities to be on just helping our clients with AWS Connect, right? You can unsubscribe from these emails at any time. We expanded our client base by winning 93 new logos and we grew our delivery footprint with three new offshore geographies. Capital expenditures were $84 million or 3.4% of revenue for the full year of 2022 compared to 60.4 or 2.7% in the prior year. In conclusion, we're managing for today while we continue to strengthen the foundation for our future, reviewing 2023 as a year focused on disciplined and agile execution as we continue to drive towards diversification across clients, geographies, languages and solutions to optimize our revenue mix and further strengthen our margin profile. Your job seeking activity is only visible to you. Compensation is not the best and there seems to be a disconnect within the departments that are supposed to collaborate. And in fact, Dave and I are working on some of those together as we speak. AI-based tools are enabling us to find, train and onboard these knowledge workers with speed. Referrals increase your chances of interviewing at TTEC by 2x. The Talent Acquisition Specialist I (TAS I) is responsible for the . As we talked about before, this year was a little bit impacted our mix relative to just the acquisition of Faneuil, which was all within the U.S. in the public sector. What you'll be doing : fun and exciting place I get to work with a diverse group of people accross the globe. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. On a consolidated basis in the fourth quarter of 2022, revenue was $658.3 million, an increase of 7.5% on a like-for-like basis, excluding the impact of pandemic-related volumes, revenue grew 4.7%. In addition . Before we begin, I want to remind you that matters discussed on today's call may include forward-looking statements related to our operating performance, financial goals and business outlook, which are based on management's current beliefs and assumptions. Thank you. Digital's growth will accelerate in fiscal year '23 driven by increased adoption of CX Cloud Technologies muted by a continued turnaround within our Cisco practice and macro-driven LinkedIn sales cycles. The services that sort of surround that part of their platform. I think you guys said and grew 60% in 2022. Well, we have - I mean, first of all, we have a couple of clients in that hyper growth sector that are definitely growing and interested in our offshore - expanding offshore footprint. And then ideally, going back to Maggie's original question, but momentum and then as we go into 2024. Our teams of knowledge workers, conversational designers, data curators and analytic experts deliver experiences that consistently delight our clients and wow their customers. And I think we're excited about the pipeline and the momentum that we have with our partners across those other platforms. Unfortunately, several of our hyper growth clients have been impacted by the post-pandemic renormalization. And when we combine the capabilities of these two business segments, we're uniquely positioned to build and deliver proprietary CX solutions on top of Microsoft and OpenAI's ChatGPT, Google CCAI and Amazon's Lambda. Discussion around AI has been happening for some time. Elevated. I think that what - one of the things that is really important for the Street to understand is that we saw this self-made if you want to call it, recession coming quite some time ago. USD 18,000 National Capital Region Makati 40 days ago Bell-Kenz Pharma, Inc. Thanks, Dustin. And so consequently, it's really allowing me now to spend much more of my time on strategy, on vision, on potential future M&A, as well as on partnerships with these large technology players at a very senior level and then helping on the acquisition of large clients. If you go back to the second half, we talked about it being muted and so it came down, but still grew and then that now has created a downstream impact into '23. Keep in mind that, again, a lot of the churn we had within our hyper sector happened in the second half of the year. The weakening macroeconomic environment is creating a few specific short-term challenges. Please note that these forward-looking statements reflect our opinion as of the date of this call, and we undertake no obligation to revise this information as a result of new developments that may occur. I'll start with a review of our fourth quarter and full year 2022 results before providing you context on our 2023 guidance. I mean I think one thing important to note is that the practices outside of Cisco, Dustin has been talking about Cisco for a while in terms of growing through that business there and getting that back to growth. First, our outlook reflects the impacts Shelly discussed earlier, including continued uncertainty due to further weakening macroeconomic environment that we first signaled in the second half of 2022, and we expect to persist in the first half of 2023, affecting select verticals. We are excited about our future, supported by our 40 year track record of delivering innovation and value-driven CX outcomes for our clients, strong executive leadership team and an unmatched CX technology and services platform. Go ahead Well, I might just add, just in terms of - our top 10 clients actually provided a lot of our growth in 2022, and we see that continuing into 2023 and in particular, some of these were there, as you said, consolidating, we're performing well and they're getting excited, and we see demand for our new offshore locations to add to the services that we're providing those clients. What is your assumption for the guidance for hyper growth? As we open up the call, we ask that you limit your questions to one at a time. Net debt increased $171.3 million to $810.2 million year-over-year primarily related to acquisition-related investments associated with the Fannie asset acquisition and capital distributions, partially offset by cash flow generation. Thanks for that clarity, Dustin. We're building our talent base with highly skilled knowledge workers to support more complex interactions, a place where we're uniquely qualify. Thank you so much. In my discussion on the fourth quarter and full year 2022 financial results, reference to revenues on a GAAP basis while EBITDA, operating income and earnings per share on a non-GAAP adjusted basis. It's quite a heavy lift. Moving forward, we will no longer report the impact from pandemic-related volumes given its modest remaining impact. Head of Global Recruiting / Talent Acquisition TTEC Feb 2018 - Dec 2022 4 years 11 months. Worldwide digital leader in CX | TTEC Customer experience delivered with humanity CX Optimized Outsourced customer experience and technology services that improve customer satisfaction and reduce cost to serve. Hey, guys. We brought Shelly in, we brought Dave in, and we actually brought in a myriad of other very senior leaders that have all come on board over the last, let's just say, 12 months. At TTEC, we're all about the Human Experience. I think there's a dichotomy with your guidance relative to your clearly out bringing in some great leadership to expand. Please disable your ad-blocker and refresh. - Next question is from the line of Cassie Chan of Bank of America. And that's where we're actually working with our clients as well as working with the AI providers, which would be in many cases - in most cases, the hyperscalers, narrowing that information so that it's put in a vertical format and consequently, when questions are asked, whether it'd be for a chatbot, a voicebot, et cetera, that you're getting every single time an accurate answer and not something that's rather in the Bizarro [ph] category as many people have been playing with ChatGPT and experiencing. And a follow-up, how are you thinking about the M&A environment and your capacity to acquire? We heard the color for the hyper growth vertical. The estimated total pay for a Talent Acquisition Specialist at TTEC is $85,944 per year. Bringing smiles is what we do at TTEC for you and the customer. I don't want to suck up all the oxygen on the call. Is it predominantly organic and the team you're building sort of what - just give us some sense of that dichotomy that I don't think the market appreciates. It looks like you're expecting some solid improvement in that business throughout the year, both in terms of revenue growth and margins. Click the link in the email we sent to to verify your email address and activate your job alert. Our solid performance was possible due to our trusted and long-standing partnerships with our clients and the passion, hard work and contributions of our amazing 69,000 teammates across the globe. And for your offshore, I know you guys talked about continuing to build out your offshore geographies. As a Talent Acquisition Specialist, working onsite in Ahmedabad, Gujarat yo u'll be a part of creating and delivering amazing customer. Participating on today's call are Ken Tuchman, Chairman and Chief Executive Officer of TTEC; Shelly Swanback, Chief Executive Officer of TTEC Engage and President of TTEC; and Dustin Semach, Chief Financial Officer of TTEC. Please reference our commentary in the business outlook section to our fourth quarter and full year 2022 earnings press release to obtain our expectations for first quarter and full year 2023 performance at the consolidated and segment level. I'm particularly excited about helping our clients harness the power of AI with expanded services and data annotation and curation supported by our skilled knowledge workers. And any go-to-market details beyond that would be helpful. For a more detailed description of our risk factors, please review our annual report on Form 10-K. A replay of this conference call will be available on our website under the Investor Relations section. And so we're taking this conservative approach and we feel, like I said, very confident in our business and where it's going. Like Ken, I'm very enthusiastic about the relevance of our CX solutions and the market demand for the outcomes we deliver. Last, we entered 2023 with total revenue backlog of $2.211 billion, 87% of our full year guidance at the midpoint. Good morning. That is all the time we have today. The attention of that statement was more going forward in Q1 and beyond. As a Recruiting Specialist work onsite in GateWay Center, Araneta City, Philippines, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.. What You'll Be Doing. And more broadly, we're focusing our go-to-market on opportunities to help companies reduce costs by taking advantage of our expanding global footprint and scaling our trust and safety and AI operation solutions. I know you've added a couple of locations. And to give you some context, if you think about hyper growth where it's at, you take a decline in that business, the rest of the business right now, when you talk about resilient and verticals like financial services, health care, et cetera, they're growing right now in roughly 7% growth versus the hyper growth business that's in the decline. And we've really been very intentional on focusing on verticals that we think are going to have the least amount of impact as the economy potentially slows down. Turning to our 2023 outlook. Absolutely. Like to what extent is offshoring affecting revenue and helping to offset margin pressure. We would rather guide conservatively and have the potential to exceed then let our investors down. Bringing smiles is what we do at TTEC for you and the customer. So in the assumptions that we have right now relative to what will get us to the high end of that range, is how this hyper growth sector performs in the full year. Thank you. Today, TTEC Digital is the largest pureplay CX technology and services player in the world. So to answer your question, there will be more offshore business coming on, as a matter of fact, our pipeline has a significant amount of offshore business. How accurate is this most likely Total Pay range (base + additional) of $70K-$107K/yr? The increase is driven by investments in IT security and infrastructure and our accelerated geographic expansion efforts. Last question is from the line of James Faucette of Morgan Stanley. Our focus for 2023 goes without saying it's all about execution. The uncertainty in this economic environment is affecting the short and midterm outlooks for some of our clients, subsequently impacting our visibility. While this call will reflect items discussed within that document, for complete information about our financial performance, we also encourage you to read our 2022 annual report on Form 10-K, which we anticipate will be filed at market close today. Please. However, for consistency, we felt it was important to share through the end of fiscal year '22. And finally, continuing to build and scale our IP-based software that we directly embed in our solutions and also sell across the hyperscalers marketplaces. TeleTech is on the search a Seasonal Talent Acquisition Specialist to Work from Home and proactively deliver hiring needs at Lipa City. Your line is now open. So the truth of the matter is we have a solid pipeline of potential M&A. Thank you. Yes. Talent Networks enhance your job search and application process. Next question is from the line of Joseph Vafi of Canaccord. And that's our value proposition. Now, how cool is that? Thank you. Organic growth was 1.6% on a constant currency basis. Ken, I'm wondering if you could address the AI opportunity as you see it and where you're involved, specifically relative to AI? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Looking to hire great talent and contribute to people enhance their . Continued investments, coupled with impacts in our hyper growth sector is putting pressure on our margins in fiscal year '23. Thank you. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. And if we just look at year-over-year pipeline and we look at how our conversions are going right now, et cetera, we feel very confident that we can get to where we ultimately have been communicating to the Street. On the Engage side, there is tremendous opportunity for us to be working with many of our partners on the training of AI. Know Your Worth. The estimated total pay for a Talent Acquisition Specialist at TTEC is $85,216 per year. The strengthening of the U.S. dollar had a $12.6 million negative impact on revenue in the fourth quarter over the prior year period, while benefiting operating income by a positive $4.5 million, primarily within our Engage segment. I think you mentioned upcoming new disclosures on vertical performance planned for this year. Founded in 1982, our 62,000 employees operate on six continents across the globe. I know you added three more. Thank you. Moving to Engage. To give you an idea in terms of - just to put a pin on the consolidation is that our top 10 grew roughly 4%, and that's including the decline in pandemic related volumes in 2022, and you're looking at a number for 2020 in the neighborhood of 14%, 15% for - excluding the pandemics. With a strong foundation and an agile mindset, we have the resilient and have preserved through the economic cycles, global pandemics and natural disasters. And so we're starting to see - we're starting to do some work and expand those services within that practice. The strengthening of the U.S. dollar in 2022 at a $42.4 million negative impact on revenue, while positively impacting operating income by $13.9 million, primarily within our Engage segment. Digital segment revenue increased 4.2% to $123.4 million in the fourth quarter of 2022 of the prior year period, all organic. As a Permanent Talent Acquisition Specialist in Cebu City, you'll be a part of our team to deliver amazing talent in TTEC while you also #ExperienceTTEC, an award-winning employment experience and company culture.. What You'll be Doing. On vertical performance planned for this year to acquire happening for some of clients... 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