Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. 0000002091 00000 n 0000014233 00000 n Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. 0000051332 00000 n Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Viking refund policy is the same for Oceans, River and Expeditions. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). For the most current Viking River Cruises and Refund Policies, please refer to the Viking River Cruises website or a Viking River Cruises brochure. Yes, beginning October 4, 2022, globally. Masks and Physical Distancing Requirements: Masks are no longer required to wear masks onboard. Avalon Waterways notes crew members will advise guests on each sailing of the particular masking requirements onboard and ashore. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. ST42496CST No. Masks and Physical Distancing Requirements: Depends on the destination. These requirements end October 4, 2022. Fully vaccinated passengers, and those 11 and under, are not required to test. Thank you. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Yes, children who do not qualify for vaccination. From October 14, passengers will not be required to be vaccinated. Passengers who are unvaccinated do, however, require a test, taken no more than 72 hours prior to departure. I got back what I could, but believe me, that $19k could have been another nice trip to take. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. Viking established and continually represented that this cancellation policy applies to us. Yes, all. Book now . 0000051246 00000 n Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. No longer required. Are Any Unvaccinated Passengers Able to Sail? Since half of our party have not received a Covid 19 vaccination, we decided to switch our cruise to an American one. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. Is A Pierside, Pre-Embarkation COVID-19 Test Required? As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. Now, let's talk about their insurance, another $1, 838. Stay current with special offers, news and destination-focused content. Is A Pre-Arrival COVID-19 Test Required? The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. This complaint has been resolved automatically due to user's inactivity. Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. Viking For bookings made through Jan. 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive. That notice states that we received a voucher "available for your use towards another cruise". 0000012673 00000 n Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Unvaccinated passengers will be accepted as of March 1, 2023. On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Masks and Physical Distancing Requirements: Yes. : Yes - vaccinated and boosted. Is A Pre-Arrival COVID-19 Test Required? Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. in your shopping cart that still requires payment. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Yes, passengers aged under 17 (with testing). I believe the company is the same one Viking uses. The complaint has been investigated and resolved to the customers satisfaction. Any help appreciated! Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. 0000035333 00000 n NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. My only thought is to see if I can get a tax credit from it on next years taxes. As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. No. Proof of full vaccination will still be required. Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. Is A Pre-Arrival COVID-19 Test Required? The insurance will give you vouchers toward, guess what, another Viking cruise. Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. The company left an official comment to this complaint. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. If you would like to obtain your visa through our partner, please visit their website and download a visa kit. Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. Is A Pre-Arrival COVID-19 Test Required? 0000005615 00000 n Are Any Unvaccinated Passengers Able to Sail? Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. Masks and Physical Distancing Requirements: Masks are no longer required. Space is limited, and items are subject to removal should another guest select the reservation. There were none available before 2023. Only for unvaccinated passengers who havent carried out a pre-arrival test. Yes, though this varies by region (see above). No, though a temperature check will be performed. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Beginning September 3, 2022, with proof of negative COVID-19 test. Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. RELEASE OF LIABILITY You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to VRC or the Carrier or Your Personal Information. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. 105 49 CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. This will surely increase the credibility of your complaint. Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. Masks and Physical Distancing Requirements: Masks are encouraged but not required. Insurance benefits in the Plan are subject to limitations and exclusions, including an exclusion for pre-existing conditions. Disappointed with Viking Cruises cancellation policy. Risk-Free Guarantee: How it Works http://www.vikingcruises.com/terms-conditions/index.html. Is A Pierside, Pre-Embarkation COVID-19 Test Required? >54m^m6?YU{. 0000034681 00000 n Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. This will surely increase the credibility of your complaint. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Is A Pre-Arrival COVID-19 Test Required? Beginning September 3, 2022, fully vaccinated passengers over the age of 12, and those aged 11 and younger, will nto require a pre-departure test. Viking has adequate liquidity, including cash of $1.4 billion at June 30, 2022, or $1.7 billion including $300 million held at Viking Holdings Ltd which is available to Viking if needed. I only got my money back that I paid extra on the cruise I canceled. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. Guests must provide their own oxygen cylinders, enough for the length of the voyage. P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. If required as a condition of entry into the country of embarkation. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-543-1915 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. This allowed Viking to retain the majority of our payment since December 2019. Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. Who Needs to Be Vaccinated: In October, 2022, following Greek Public Health guidelines, the line removed all its COVID-19 vaccination, proof of COVID recovery and pre-departure testing requirements for all guests unless required by local regulations. Who Needs to Be Vaccinated: All passengers need to be vaccinated. From: $5,199 - $10,399 pp dbl occ. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE B1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Confirmation Invoice and/or ATOL Certificate. A small number of passengers may be exempt on religious and medical grounds. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. What Is Happening With Test Cruises in 2021? Is A Pre-Arrival COVID-19 Test Required? Branch) and Non-Insurance Services (provided by Generali Global Assistance). Are Any Unvaccinated Passengers Able to Sail? Panama Canal cruises are excluded. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Is A Pre-Arrival COVID-19 Test Required? The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Viking Cruises' Risk-Free Guarantee Policy Are Any Unvaccinated Passengers Able to Sail? Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. 0000005765 00000 n Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. 0000027032 00000 n Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. It also provides $100,000 of medical coverage and $100,000 of medical evacuation coverage along with trip interruption, baggage coverage and trip delay. 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Through our partner, please visit their website and download a visa..