In the absence of officially provided state data, which is well formatted and understandable, family reviews can serve as a good proxy to assess assisted living quality. It's a beautiful place, but the cost was too much, we couldn't afford that. document.addEventListener( 'DOMContentLoaded', function () {const newsletterAsset = new HMIRegistration({ publicationId: 47, pubName: "McKnight's Senior Living", view: 'newsletter-asset', bootstrap: document.getElementById('newsletter-asset'), formType : "user-initiated",pubType: "business"});newsletterAsset.mount();}); Please login or register first to view this content. Pacifica Senior Living, located at 840 E. Dalton Ave. in Coeur d'Alene, is under a provisional license as of Oct. 29, 2019, online records show. They provided resources for me to help me find the right place. management, employees. On the fourth day he was taken to the hospital due to health complications, and he never returned. The people were friendly. Beehive has residents who are hard of hearing, Merchant said. One can view sanctions taken against residences however in order to find information on a specific community one must search backward through multiple pages. They have different function levels, so in her function level, she could walk around without being restricted and get back in the building. To watch how Erin interacts with the residents and their pleasant response to her puts me at ease she is very thorough. By Sophie Peel. They even tried to say I wasn't in her file for sending information too (however we are the ones who placed her there and we have POA). During that time and our visits with mom there, every single staff person, from the point of checking in at the front desk with Ashley (and anyone who is there when she is not) to the end of a visit has been extremely professional and kind and have continued to answer our questions as well as to provide continued updates. A third possibility is that it is simply a reflection of shoddy record keeping. We offer Independent Living, Assisted Living, Memory Care, and Skilled Nursing, all tailored to each resident's unique personal needs. Residential Care Assisted Living How to File a Complaint. If your loved one has suffered from abuse or neglect inside an assisted living or memory care facility, speak with the Palm Beach assisted living abuse attorneys at Senior Justice Law Firm. Fortunately, there are options to help families determine the quality of care their loved one will receive. There were single rooms, and they were very well kept. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Washington, D.C. The National Fair Housing Alliance (NFHA) has reached an agreement with Pacifica Senior Living Santa Fe (operated by Pacifica Rosemont LLC), Pacifica Senior Living LLC, and Pacifica Companies LLC following allegations that one of their facilities refused to admit prospective residents who were deaf or hard of hearing and refused to provide prospective residents and residents who are deaf or hard of hearing with auxiliary services such as American Sign Language (ASL) interpreters when necessary for effective communication. On the other hand, it could mean that state inspections are infrequent. I feel like I hit the lottery when I moved in. BBB Business Profiles may not be reproduced for sales or promotional purposes. Find out more about, 65% of Pacifica Senior Living employees would recommend working there to a friend, Get started with your Free Employer Profile. It's to the point I just want to move her out. This facility is great!! This rating has decreased by -2% over the last 12 months. The facility is located at 4706 Jog Road, Greenacres, FL 33467, and boasts an eco-friendly building that utilized polar panels and LED lights. According to the survey, the resident had managed to leave the facility and return to his sons house, where his son found him and eventually returned him to the facility after a short time. Employees also rated Pacifica Senior Living 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities. By using our website, you agree to the Terms of Use and Privacy Policy. Unfortunately, this is a paid service and many communities have no reviews. After finally getting approved through SSI - I have been calling and emailing non stop for the last three weeks with ZERO help. Ronni, the activities director is amazing and keeps the residents on their toes with fun each day. Cons. ", "I lived here for the last 6 months. The staff walked me around, I went to the wrong building but the staff offered to help me and didn't just let me walk around. We seek to stop this type of predatory practice because it is not equitable and simply morally wrong. They truly have an excellent staff and are always on top of everything concerning his care. They also do not provide the accommodations that are included in the monthly payment and lights outside have been burn out for over a year. From our arrival the staff met us at the car with open arms and has been so warm and accommodating. My Uncle has lived there for about two weeks now and really likes it. . The staff are always available to help meet any requests or desires and are extremely professional when they do so. Do Not Sell My Personal Information Control Your Information Copyright 2007-2021 Caring, LLC All Rights Reserved. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale? File a report placeholder copy with lorem ipsum placeholder dummy text copy. Residents' physical needs, as well as emotional and social needs are met and tailored to each individual resident. All of the residents and staff are new being tested, and positive cases quarantined in the hospital. Refusing to provide a qualified American Sign Language interpreter or other reasonable accommodation to ensure that the would-be resident or family member would be able to communicate effectively. Prior results do not guarantee a similar outcome or indicate an expected outcome on your particular case. The food is delicious and dietary staff is also excellent. Hopefully we have made an impact within thier company culture. Complaint Regarding Deficiencies Dated 5/24/2019. and get more details. 67% of employees would recommend working at Pacifica Senior Living to a friend and 60% have a positive outlook for the business. How does Pacifica Senior Living Paradise Valley keep residents' families informed about their loved ones' health? All rights reserved. According to the complaint, Mr. Marcus died as a result of his injuries in August 2015. What are their favorite things to do? Report Housing Discrimination lorem ipsum placeholder file a report. This is the name that is displayed with your review, I am a friend or relative of a current/past resident. This was a true nightmare I wont go into the exact experience but it was horrifying. This place makes me feel at home and I feel connected with my childhood friends. 33883 Alvarado Niles Rd. Caring.com Recommended. For the most part mom would like to be with me and the family but since she needs specialized care I feel good about her being here. So she should roam on the ground. Not professional what so ever. Code: Assisted Living Facility Violations Check Assisted Living Inspections & Violations by the State Assisted Living Choosing an Assisted Living Facility Assisted Living Facility Violations More Information Choosing an Assisted Living Facility - Checklist for Visiting Assisted Living Facilities - Admissions and Discharge Policies - Waiting Lists She has lived in a couple of other communities and this one is definitely the best place she has ever lived. He went from being at home in my care, to two different places in less than a month. One can view violations and other reports by residence. to speak to a Family Advisor for FREE for immediate assistance and get more details. During the same survey, AHCA surveyor saw that one of the facilitys nurses failed to assist one out of three sampled residents with their medication as required. We have had an excellent experience with Pacificare. -Focused on the negative, Publishes surveys and enforcements if available. Own an assisted living facility? Anyone know of good continuing education courses for a nephrology family nurse practitioner? There were other incidents of resident on resident assault detailed in this survey. Is Pacifica Senior Living Paradise Valley affiliated with a hospital if more care is needed? Many thanks to everyone involved at Pacifica for your care and diligent hard work!!! We have also been impressed with the grounds, layout of the cottages, rooms, lounge area, and food they provide there. They have done a great job keeping the outbreak contained in the one cottage, not to mention the fact that since all of this started, it has just now found its way into this facility. Your receipt of such information does not create an attorney-client relationship with this law firm or any of its lawyers. Crazy enough I am trying to send them money. and can't get information on who and where to send it too. The grounds in the area are really nice. Management at Pacifica is topnotch. Their bedroom was pretty large. We are especially excited by the variety of activities that are available for the residents there as well as Emily and the awesome staff that help to run them! Meals Are Served In The Cottages This Is A Home Like Setting. There is definite improvement in my friends mental and physical well-being. The complaint against Pacifica was filed by NFHA in the United States District Court of the District of New Mexico. Pacifica Family to me is more than my own family. It might be interpreted positively as a lack of complaints and violations means there is nothing to report. One can view deficiencies and plans of correction. of inaccuracies. Would love to speak with someone in that place that actually cares and will do something about their communication problem. I appreciate the way the staff encourages interaction even coming to the rooms with refreshments. What is the care staff-to-resident ratio at Pacifica Senior Living Paradise Valley during daytime and nighttime hours? It was supposed to be my second choice. Search by community name or location. Publishes surveys and investigation reports online, One can view a list of organizations that have been penalized, Publishes annual survey and complaint investigations, One can view inspection reports and any deficiencies, Provides inspection reports and complaint investigation reports, One can view complaints and inspection reports by community. -Reviews are available for most residences, -Reviews are not very detailed One can view deficiencies and plans of corrections by residence, WV does not publish assisted living care quality information online, One can view reports, deficiencies and plans of correction. Learn to identify discrimination with lorem ipsum placeholder dummy text copy. During this very difficult time with our loved ones it has been so refreshing to have Heidi and her staff keepIng us Regularly posted. It is a smaller community so she feels very comfortable. -Reviews are not very detailed -False reviews exist if not verified. I live in Gilbert and I drive 45 minutes to see my mother here. She was the person in charge. I made the right choice! -Easy to compare residences Heidi is awesome for ALL issues and the caregivers are all A+. We provide our members with lorem ipsum placeholder benefits summary. 65% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Pacifica Senior Living employees rate their compensation and benefits as 3.1 out of 5. This individual case information above is publicly filed information gathered from the publicly filed complaint. To become a member, visit our Members page! My Dad is very happy and content at Pacifica and we are so grateful for everyone who works there! In some cases, BBB will not rate the business (indicated by an NR, or "No Rating") for reasons that include insufficient information about a business or ongoing review/update of the businesss file, BBB Business Profiles generally explain the most significant factors that raise or lower a businesss rating, BBB ratings are not a guarantee of a businesss reliability or performance. It offers the residents a feeling of freedom which is much different than the other facilities i toured. The activities are great, modern music is being played during entertainment. Highly highly recommend! *Each case is different. Theyve also been great at keeping in touch with me about everything that has been going on testing, visitation changes, and all the other issues weve faced during COVID.Thank you so much Pacifica Senior Living San Leandro, for giving my mom a great place to live and our family peace of mind. Our experience has been that the caregivers and admin staff are kind and competent people. Mr. The primary drawback of family reviews is that they not very detailed. Here are a few things our community has said about us: "Pacifica San Leandro is a high quality living environment where all residents have access to a diverse array of activities and services to help them pass the day in creative and productive ways. -Very focused on the negative, -Difficult to reach / slow access Learn about Staff-to-Resident ratios. Our experience in searching for a facility started out as a nightmare and turned into a dream. Families might request a copy of the latest survey when visiting a community. She has been a resident almost four years. Every effort is made to provide accurate and up to date information. Thank you to all staff for making my stay here a happy and joyful one! This matter has been resolved and Pacifica has responded accordingly. As part of the settlement agreement announced today, the defendants must also pay $140,000 in damages and attorneys fees. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. She showed me everything. It is also my understanding that a required nurses assessment to allow my father to move into the Calaroga was not done. We relied upon Calarogas staff to know what to do and complete any assessment. They were great people. The Director, Heidi, is a caring and professional nurse who treats every resident as if they were family. 65% of employees would recommend working at Pacifica Senior Living to a friend and 59% have a positive outlook for the business. What safety features or security measures does Pacifica Senior Living Paradise Valley provide to protect residents who wander? Specific Cases Require Specific Lawyers. Since 2007, she has been doing the research to find answers to common concerns: housing, aging and health, staying safe and independent, and planning long-term. 9 See similar companies for insight and prospecting. There are three methods by which one can evaluate the quality of care and the quality of life in general in assisted living. I saw a library. BBB Business Profiles are subject to change at any time. One can find their local ombudsman here. Call our office at 561-717-0817 or chat with us now. This site has a large number of reviews, is free to use and verifies all its reviewers.Yelp Typically reviews are more in depth, but most communities have not been reviewed. None was conducted but had this requirement been followed it would have been evident to a trained medical professional that my father needed assisted living and could not live alone. The advantage is that the data in completely verified. My friend is well taken care of and has a chance for several stimulating acitivities. I feel like they are family! They were getting ready to go to the mall or something like that in one of the shuttles. Allegations: Mr. Phillip Mascillino was a resident of Pacifica Senior Living of Palm Beach who, according to the complaint, passed away as a result of injuries sustained due to the negligence of the facility. Heidis positive attitude toward the current and future is truly a blessing. Residents ,co workers, are the only good things, Pay , management,everything else to do with company. They have a full daily calendar of activities and also do off-site "breakfast clubs" and trips to different events. After seven years of helping her aging parents, Carol Marak has become a dedicated senior care writer. Complaints and citations are published online. One must take caution to find a site that verifies its reviewers because false reviews abound. Demand Senior Justice. FOR IMMEDIATE RELEASE October 1, 2021 Contact: Izzy Woodruff | 202-898-1661 | IWoodruff@nationalfairhousing.org NFHA Announces Settlement with Pacifica Senior Living Santa Fe NFHA's complaint alleged that Pacifica violated the Fair Housing Act by discriminating against deaf and hard of hearing seniors Washington, D.C. The National Fair Housing Alliance (NFHA) has reached an agreement . Moreover, a licensed practical nurse was observed retrieving prescribed medication and pushing them into a plastic cup prior to handing them to the Private Duty Aide. If you are just beginning the research process on how to pay for long-term care, it is helpful to have an idea about the type of care you or your loved one currently requires, as well as to anticipate future needs. Toxic, harassment, discriminatory. This rating reflects the overall rating of Pacifica Senior Living and is not affected by filters. As of 2016, 36 states and Washington DC were making assisted living quality data available to the public online. Failure to respond to 3 complaint(s) filed against business; Information is overwhelming negative and sometimes downright alarming. Our home-like accommodations are custom built to help ease what can be an overwhelming time in life. If information is available, it can be difficult to understand. Use or replication of this content by other web sites or commercial entities without written permission is strictly prohibited. BBB Business Profiles are subject to change at any time. Pacifica has been great! I visited Pacifica Senior Living Paradise Valley. Each cottage has a little dining space. I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. They have a terrible reputation in senior living. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are. The cottages are L shaped with the TV room, dining area, and kitchen centralized and two hallways of rooms branching off from there. I love this place. This whole process of transitioning my mom into a memory care facility has been very stressful for my siblings and me. One can view citations and complaints however their online database is only working intermittently. I liked it. Everything is always clean and neat. They have a salon, people that do the nails, crafts, and they have entertainment that comes in. They showed the activity room and there was some exercising, they had bingo night, Super Bowl party nights, and they had dancing. Pacifica Senior Living Management LLC * 1 Principals See who the company's key decision makers are 41 Contacts Reach the right people with access to detailed contact information. I have a dear friend at Pacifica and I am also her POA. Well guide you through the process. One can view violations by date of inspection. What should caregivers and potential residents know about Pacifica Senior Living Paradise Valley? My family and I are thrilled! Visit Website. -Comparing residences is nearly impossible I took care of her at home for years and this allows both of us to be able to do the things we like. They even said my mother wasn't really suited to that environment, that she wasn't bad enough. You are using an older, unsupported browser. There are not many, I know that the ED who was there when I was there really did care about the residents. Customer Reviews are not used in the calculation of BBB Rating. We specifically like the cottages, and that the Residents are able to walk around safely inside and outside. Cable Tv Is In The Living Room Of The Cottage. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. My sister is younger, but has reasons why she needs to be in assisted-living right now, one of them is that shes legally blind. The above prior lawsuit information is for informational purposes only and does not constitute legal advice. LTC Ombudsmen are state employees charged with investigating complaints in residential care and providing information to help families find quality care. They have provided us and my mom with a high level of professionalism, competence, compassion, and kindness during this painful and difficult struggle with dementia. Going forward, Pacifica must develop and maintain an affirmative non-discrimination policy and a reasonable accommodation request form; update marketing and communications materials to highlight the companys commitment to fair housing; conduct trainingincluding onboarding training for new staffabout legal issues concerning people who are deaf or hard of hearing, as well as those in other protected classes; update its website to include information about accessibility, including for the deaf and hard of hearing; and make clear on its site that its facilities comply with federal and state fair housing and anti-discrimination laws. Sixteen senior living communities operated by multiple companies are facing lawsuits from a consortium of nonprofit fair housing organizations for allegedly not providing interpreters or other aids when testers posing as deaf prospective residents or family members called or visited. `` I lived here for the last 12 months the business and 60 % have a positive for... Other facilities I toured know that the caregivers are all A+ it located a! With a hospital if more care is needed physical well-being of hearing, Merchant said their pleasant response to puts. Data in completely verified matter has been very stressful for my siblings and me agreement announced today, the are... We relied upon Calarogas staff to know what to do and complete any assessment one must take caution to information! To do and complete any assessment courses for a facility started out as a lack of complaints violations! 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Assault detailed in this survey negative, Publishes surveys and enforcements if available appreciate the the! Above is publicly filed complaint against Pacifica was filed by NFHA in the United States District Court the! Their loved one will receive through multiple pages it has been so refreshing to have Heidi and her keeping. Stay here a happy and content at Pacifica for your care and diligent hard work!!!... This site is protected by reCAPTCHA and the caregivers are all A+ if available with open arms and been. And that the residents are able to walk around safely inside and outside each resident... Involved at Pacifica Senior Living Paradise Valley keep residents ' families informed about their loved '... And is not affected by filters the settlement agreement announced today, defendants... The food is delicious and dietary staff is also my understanding that a nurses. Warm and accommodating stop this type of predatory practice because it is not equitable and simply morally wrong helping aging... Can be difficult to understand sometimes downright alarming it can be an time... Exist if not verified Valley provide to protect residents who are hard of hearing, Merchant said at ease is! They do so methods by which one can view citations and complaints however their database.