That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. I was on Virgin last December and their app was wonky but nothing like this one. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. I have tried for 3 weeks now to now avail. I have spent 2 hours trying to get the app to load my info? I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Personalize your dining experience with Dine My Way reservations. Went in to find out why and screen went blank and white. Booking name Rene Seems to be no way to swipe or click out I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. All 8 cruises since the restart.I had to show the original vax card anyway. Also now doesnt come up with a link to wifes details, now Ive filled mine in For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App He had tried numerous times with his ID and password (and also with the booking number), but no dice. It says "INVALID VALUE" for my email address so the next button isn't accessible. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". You can't do everythingbut quite a bit can be done using this method. Our other single voyage works fine. Phoned Princess but all they could say was reinstall the app but that has made no difference. Youll appreciate the enhanced video-on-demand system in your stateroom. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Thank you, Rick&Jeannie! I have been trying to add our information into the app but the save button is grey - will not save. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Use the hashtag #MedallionClass on social media for a chance to have your photo featured. Just show up when you want to. Click "get online now". It's just, dammit! When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Pretty sure everything else is manual entry. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. App is also up-to-date. Their Help Desk lady in UK couldn't login with my details. R u sure you have placed the phone properly over them? Worried that we will not be able to use the medallion for our august cruise. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. So much for relaxation. Order whatever you need burger, beer, extra towels, aloe, etc. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. The app cannot understand that the middle name is the second name that appears when the passport is scanned. I have a receipt for it. I had this interaction yesterday when checking DMW function. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. By Frank and Barbara Mitchell Jun 04 2022. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. such a waste of my time. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Using your phone take a screenshot of your vax card, see if that will upload on the App. When I uploaded my passport I get an error saying that my first name does not match. . This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. I kept getting booted off of it, logging back in was . I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. . Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. The MedallionClass app puts everything at your fingertips the health app won't let me finished did my husbands. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. Expected to be able to take a security photo and can't. Re Princess (ta && ta.queueForLoad ? Does anyone know how I can do this outside of the app? Started August 27, 2021, By The technology allows for touchless services on board and more. Can't sign now for my wife. Cannot upload security photo, says try again later. . The Medallion app only prompts her to upload her passport in the "travel documents" section. This will be an interesting cruise in 5 days. Passport GLYNIS BARBARA SALZER. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. If so, you would have historical records of personal information that should have been converted over to the MC App. UPDATE: I was able to get in on my tablet using log in with booking number. . I am trying to upload my husbands passport and kids passcards and they will not load. App still crashes on my phone, but as long as I can get in somewhere, I am good. Princess USA does that now. I cannot link my booking number. I had this interaction yesterday when checking DMW function. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Have used the app successfully on previous cruises OK. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The problems imputing onboard payment details. It's just, dammit! Passport name REN I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. Not a happy 80 year old crappie!! Save screen is grey in personal information and wont let me save. Can someone hack the system and get personal info? Then ask the rep to set up your arrival time. Please advise how to edit and enter the correct birthdate. Finally logged in, but Booking code is not recognized, so app will not link our cruise. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. Cannot save changes to Personal Information. Re: Princess cruises Medallin app 1 year ago Save I am unable to get anyone to help me with the App or to make our dining reservations. Some issues cannot be easily resolved through online tutorials or self help. Switch your mobile device to "Airplane Mode" in Settings. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. You can't do everythingbut quite a bit can be done using this method. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. To use the MedallionClass app for check-in process you will need: booking number. Looking to avoid a crowd or standing in line? Wildcatllamas, October 2, 2022 in Princess Cruises. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. click "Force Stop". I even tried to use their web version of the app. Can not save personal information. IDK why no 8-tops, but not interested in them. We have a 31 day (ta && ta.queueForLoad ? For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. Showing up on a new Android phone, with a cruise that has been cancelled. Even the website had issues of ups and downs tjis weekend. It also offered a 4 or 6-top. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. While the cruise was okay, the staff highly professional and friendly. It also offered a 4 or 6-top. R u sure you have placed the phone properly over them? It appears not anymore. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. I cannot enter numbers of postcode for payment method credit card entry I have been on Medallion (ta && ta.queueForLoad ? You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. (But as many have noted, nobody looks at that when you do arrive at the port. 3D printed wristband for Princess Medallion Class Cruises. download the app in your phone's app store. The save button on personal info and documents is grey out so will not save details. We actually have our own Princess webpage too,. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. Previous message had wrong email address: I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". It's recommended to create a New Account if you don't have one already. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. Very frustrating. However, all the information showed up on my traveling companion's Medallion. If down due to system maintenance, so state (THAT is minimal customer service required). Merci de m'aider. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Then ask the rep to set up your arrival time. It states the reservation does not exist. I can do without the drinks, but still need required documents, health for boarding. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. I think this is down to semantics. Repeatedly tried to take security photo with no success. Help! There are several lengthy threads on the MedallionClass App, one specific to Android. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Your help to a resolution required! I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. touch-free, thanks to MedallionPay. In addition I cant find the photo anywhere. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Thank you. Give an option to put you in the queue and call you back when someone can help you. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. CC Help Jenn Right now, it is hit and miss/for some, not others/very poorly developed. I'm not a happy camper right now. How can this be resolved? Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Using a photo in my drive file - nope. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Right now, it is hit and miss/for some, not others/very poorly developed. By App still crashes on my phone, but as long as I can get in. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). If that photo does not match a guest during a purchase, the transaction will not be authorized. It lets me on the app but cant do anything once Im on. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. Thank you. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. We'll see how it works once on board. 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