Optimum offers customers several bill payment options for your convenience. Speeds may vary, Additional customer service contact options. To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. If you haven't installed the service, you can cancel online via your Google Fiber account. Just be prepared for it when you call. You may need things like your full name and the address associated with your account. You don't even have to box it up. ET Early termination fee: Up to $200. We just need a little more info, You're almost ready to go, but we need a few more details. Your return will be noted right away on your account to prevent any non-return charges. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to discuss your options with one of our award-winning customer service representatives. Equipment return: "Promptly" by mail or in person at a store location. Select Record, choose your preferences and click on either an episode or the entire program series. Hours: Monday to Friday, 8 a.m. to 6 p.m. local time Early termination fee: None. OK, you're set on canceling with your provider. This compensation may impact how, where and in what order products appear. Actually, that's not true. Suddenlink's system keeps telling me "There appears to be an issue while creating you label". Judging by the cancel service page, canceling with Frontier may be a bit more difficult than with other providers. Drop off the box. Web SuddenLink: how do I print out a free return label for equipment How to print a label to return modem to Suddenlink I need a return label for Suddenlink , A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. - GetHuman, Suddenlink Communications - returning equipment and final bill, I want labels to return Suddenlink equipment - GetHuman. Instead, get immediate assistance with Optimums live chat feature. Xfinity gives you a few options when it comes to canceling. If you're moving, I'd recommend setting your cancellation date for either the day you plan to be completely out of the residence or the day after, assuming you'll want an internet connection while packing up. Prior to joining CNET, David built his industry expertise writing for the broadband marketplace Allconnect. Enter another ZIP to see info from a different area. You will need to call HughesNet customer service to cancel your internet. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. Failure of Suddenlink to remove the equipment does no longer imply that Suddenlink abandoned the equipment. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. Customer service number: 800-288-2020 Hours:24 hours a day, seven days a week Early termination fee: Up to $180. David is from and currently resides in the Charlotte area with his wife, son and two cats. May or may not be available based on service address. Find the Optimum internet, TV and home phone services you need for your home. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. If you have further questions, give our award-winning customer service representatives a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. We strongly recommend that you upgrade to a more current browser. 1812 Hwy 95 Ste 14. Make sure you document the equipment with your phone or with a camera before you deliver it back to the company in person or through the mail. Observed speeds may vary based on device connection & other factors outside of Astounds control. Spectrum does not state a timeframe or exact fee for returning your modem and router. FedEx return solutions offer a range of flexible options that provide greater convenience, faster turnaround times and reliable FedEx service competitive advantages for your business. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. 2023 FairShake. A FedEx customer uses the FedEx Mobile app to track a package. Invalid Optimum ID, please complete all fields. When you call to cancel, ask about shipping labels and potential compensation for mailing your equipment back. Follow these 4 easy steps for returning all other equipment. We have found more than one possible service address on file based on the address you provided. That you could make it resolved in a few days is wonderful. Either theres a known fault or you may also choose to upgrade your service. The equipment had not been picked up nor had I received boxes to return my equipment. Suddenlink tools return no longer as hard as it seems. You have. An unused modem device can be returned within 14 days after purchase. The process for canceling your internet is pretty much the same with any internet provider, but there may be some minor differences between them. Thank you FairShake for representing the little people screwed over by corporations. In the instructions there is a link to print return labels. Learn more at the EarthLink terms and conditions page. Today I go on line www.Suddenlink.com and look for return instructions. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. Our services vary based on location. Drop off your returns at any of our 60,000+ retail and FedEx Drop Box locations. Suddenlink Equipment Return Avoid Fees Updated Guide 2021, Centurylink Equipment Return Avoid Fees Updated Guide 2023, Spectrum Equipment Return Avoid Fees Updated Guide 2023, Consequences of Non-Return From Suddenlink, Where to Return Suddenlink Equipment near Me, Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and, Drop off the box At Walgreens, FedEx Office and any authorized FedEx location. For more contact information, visit the Kinetic customer support page. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Forgot your Optimum ID? Fee for late or no return: $200. Failure to return equipment on time could result in added fees of $210 for the fiber service unit and power supply, $175 for a Fios router and $99 per Fios Network Extender. The fee for a modem, for example, is $100, and the fee for a router is $80. 3. Phone call from Suddenlink said I need a label to return equipment. You can email the site owner to let them know you were blocked. Spectrum does not require a contract and does not charge early termination fees. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. Figure out when exactly you want to terminate service, and do a little research beforehand, so you know what to expect when the time comes. Start your return. Breaking up (with your internet provider) doesn't have to be hard to do. Kinetic by Windstream requires no contract for internet service, so there are no early termination fees when you cancel. Recover it. Equipment return: Call customer service for details. Start your claim today. All trademarks and service marks are the property of their respective owners. Fee for late or no return: Varies by equipment, up to $300 or more. Woman picking up a hold for pickup package at FedEx, FedEx packing materials for your FedEx Express packages, Get directions to FedEx Ship Center at 1717 Sidney Baker Kerrville, TX. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. Fee for late or no return: Up to $300. If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. See astound.com/yourspeed for why speeds may vary. Equipment returns including Apple TV . Allconnect is an independent, advertising-supported publisher and comparison service. US. Suddenlink has come out and replaced the wire coming from the box in the garage to the access point in the wall. If you set up your Optimum ID with an alternate email address or phone number, Optimum will send you a temporary password. Your privacy is important to us. Need to ship a package? All fields are required unless indicated as optional. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. Bullhead Print And Ship FedEx Authorized ShipCenter. If the equipment is received damaged or defective, you can exchange it for a new Altice Amplify the Suddenlink store within the 14 days of the purchase or delivery date if purchased online. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. from Suddenlink is based entirely on what service you have. To report an Optimum outage in your area, contact Optimum. You may be able to cancel online if you have DSL service through AT&T, but all other customers, fiber and fixed wireless, will need to call AT&T customer service to cancel your internet. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Release the SEL button when the TV turns off. If you need help with any of the following: Optimum technical support representatives are available 24/7 to assist you. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. When you drop off your equipment, keep your return receipt or tracking number. Whether it has to be there overnight or within a couple of days, you have options. Shipping the equipment back; we will provide you with a prepaid FedEx shipping label. See the full list: Pet Friendly Hotels in Antony. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: In this article, we will discuss how to return Suddenlink equipment in detail. Customers will pay any fees Suddenlink incurs in retrieving the equipment. Additional fees and terms may apply. Sunset: 05:18PM. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. When we say we're here for you, we mean it. So we created a free concierge service you can call at the phone number below. Note: Once the company receives your equipment they will send you a confirmation letter. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Allconnect.com does not include every service provider available. Sign into your Optimum account and then send email from your Optimum email account. Viasat plans require a two-year contract. As stated above, it is always a good idea to track the return package dispatched to the company. Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). Sunrise: 08:40AM. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Be sure to ask the customer service representative about when exactly to return your equipment to avoid any added fees. The fee made using another method; the refund will be in the form of a check from Suddenlink. Equipment return: By mail within 30 days of canceling. return and carefully place it, including all remote controls and power cords, in a box of your choice. To be eligible for a return, the authentic receipt or copy of the order affirmation email provided, and the device should be unopened and in the identical condition that you acquired it. Internet. The action you just performed triggered the security solution. So, if you get your internet through Optimum, your modem if unreturned, lost, or damaged will result in a $100 fee. Optimum does not use email to provide customer support. Optimum.net is compatible with a wide range of browsers. Astound doesn't give an exact time frame for returning your equipment, only stating that customers should return rented internet devices "in a timely manner" on or before the cancellation date. It's good to be aware of these fees ahead of time, so take time to review your service agreement or go ahead and call customer service to inquire about them. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). Your ex-provider could easily hit you with hundreds of dollars in fees for not returning the rented modem, router, receivers and other equipment on time. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. This might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Suddenlink, or entirely paid for by the customer. Big companies like Suddenlink are known for charging equipment return fees in any of these situations, but we can help you avoid them. For more information about equipment return fees and ETFs, visit the HughesNet service terms and conditions page. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. This step-by-step guide will explain how to cancel your home internet service. Press and hold the SEL button while pointing the remote at the TV. Had to follow up on the app. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. Be sure to contact Suddenlink if they do not. It's even acceptable to break up with your ISP over the phone. Learn how to send back your AT&T Internet, AT&T Fiber, Fixed Wireless Internet, or U-verse TV equipment. All services not available in all areas. With Hold at FedEx Location, customers can pick up shipments that have been redirected or rerouted. BTW I have a Sudden link modem like this one for sale $50 + shipping Equipment return: By mail within 45 days. Well send you the fastest internet options, so you dont have to find them. But if you're switching, go ahead and get your new service and install date locked in before deciding when to cancel your current service. If you already dropped off the equipment at FedEx or UPS and don't have a reference number, just go back and ask for a copy of it. Day length: 8h 37m. Whether you're moving houseor thinking about switching providers, understanding your alternatives is the first step toward canceling your current internet service. Visit Viasat's returning leased equipment, fees and instructions page for more information. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. Suddenlink's parent company Altice USA announced on May 25, 2017, that some of Viacom's channels would return to Suddenlink as part of a wider agreement between Viacom and Altice USA. On the confirmation page, click the box at the bottom that says Get label to print your pre-paid return label. From there, you can search hundreds of tips to troubleshoot topics related to your services. You can explore additional Optimum bill pay methods here. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. You can set Optimum DVR recordings using multiple methods. Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. Your router will result in an $80 fee, and your digital antenna will be a $25 fee. As with any customer service line, you can expect to be on hold for a bit. Turn on the TV, then press and hold the POWER and SEL buttons simultaneously on your remote until the O button flashes. Failure to return the Gateway and extenders, if applicable, within 21 days will result in a fee of $150 billed to your account or the credit card on file. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. FairShake can help. All guarantee claims processed through a Suddenlink store. Check your email for what youre required to send back and next steps. I need to return the equipment to suddenlink and need to, I need the Suddenlink modem return address or label. You can use the Suddenlink location finder and visit a store in your area to return the items in person. How to pay your Optimum bill. AT&T makes it pretty easy to return your equipment. Suddenlink equipment return shipping label" Keyword Found Return merchandise authorization - Wikipedia. Set up new service. EarthLink will send you a shipping label once your cancellation is processed. There are many reasons for you to return the equipment back to the company. Step 2: Bring the AT&T equipment listed in the email/letter and your account number.FedEx Office will take care of the rest. Note that every possible ISP isn't listed, so you may not see yours, but you'll find most of the top providers. You can customize your shipment to your needs with value-added options from FedEx. Ask the customer service representative about the equipment return policy when you cancel. Ask us to hold your delivery for pickup at a secure location near you with FedEx Delivery Manager. Please try again later. All content on this Web site is proprietary. Open your browser and sign in with your Optimum ID and password. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. Terms and conditions and restrictions apply. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Equipment return: By mail only, UPS or FedEx within 21 days. Viasat recently updated its deadline to return your equipment from 30 days to 60 days. Let's see what we have available at your address. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. Modem required for internet service. Speak with customer service for a time window to return your rented devices. In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. Follow these 4 easy steps for returning all other equipment. , if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. Then I receive another invoice from Suddenlink for the up coming billing period. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Optimum also has a separate Twitter page to specifically ask questions and get help. Simple enough, right? There is no option to cancel online, but you can cancel your Cox service by calling customer service or visiting a Cox store. So when you call to cancel, it'll give you the rundown on how to return your internet devices and what potential fees may come if you fail to do so. Equipment return: By mail or in person at a store location. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Customers have raised many complaints about these hidden and bogus charges after they followed all the Suddenlink steps. Get packaging supplies and tips, plus all the other shipping support you need at this FedEx location at 1717 Sidney Baker in Kerrville, TX. It becomes your responsibility as per the contract terms to lease again or return them their receivers. with your phone or with a camera before you deliver it back to the company in person or through the mail. Plus, we offer tips on how to research available broadband options and set up service with a new ISP. Ask our pros for assistance with packaging design and testing. After reconnecting it and turning it on, the cable box should reboot. Customer service number: 866-482-1777 Hours: 24 hours a day, seven days a week Early termination fee: Up to $400. Simple click here and enter your information. Well, it's your lucky day. These partnerships allow us to connect you with the best providers and products for free. I want labels to return the machine in the form of a check from Suddenlink I... Merchandise authorization - Wikipedia it resolved in a few more details I need,. For a modem, for example, is $ 100, and your digital antenna will be a bit difficult. 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