Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. In some cases, the answer is yes. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. Current FVCs issued by Virgin's halt of service are valid throughout 2022. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. The 411 on what to book pre-sail, and what you can book once we get out to sea. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. You can, of course, unsubscribe at any time. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Virgin Voyages. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. If you have paid in full, the amount will be issued in the form of FCC. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. COVID-19 antigen testing prior to sailing. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. Improve earnings, maximize rewards and track progress toward dream trips. Complete the Voyage Well acknowledgement in our Sailor App, 6. Things happen, and you deserve peace of mind knowing that if you or your fellow Sailors test positive, well not only care for you and make sure you get home safely, but we offer a prorated daily Voyage Credit for each day impacted by a potential COVID-related case. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. Beyond that, there are no other COVID-specific refund policies. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). Health and wellbeing Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. But if you need help, well do our utmost to provide it. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. At least one high-profile line is considering the idea. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. Virgin Voyages is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to Virgin Voyages, for which you shall at all times be liable to Virgin Voyages, or any failure to remit a refund from Virgin Voyages to you. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. Get expert advice, insider tips and more. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . Check here before booking an award fare. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. What happens if a Sailor tests positive for COVID on board, 6. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Spa treatments. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. After the 7-day grace period, the deposit is 100% non-refundable. (Proof of a positive test result is required. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. Everything you need to complete and submit before you get to the port. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. Sir Richard Branson's . - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. That said, we will not add a fuel surcharge should fuel prices rise. Change names on the reservation; permissible up to 48 hours before your Voyage sailing date. We will look after you if you test positive for COVID on board 3. there are no other COVID-specific refund policies. Related: Curious about Holland Americas newest Rotterdam? ), Related: Interesting things youll only find on Majestic Princess. TPG values it at $1,600. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Note: the date of departure means the date the arrangements you havebooked through usstart. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. jim martin death couples massage class san diego beaver falls football royal caribbean covid cancellation policy. A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. If you test positive, you will be denied boarding. This site does not include all credit card companies or all available credit card offers. Terminal details on the day of embarkation and disembarkation. Refunds will be issued to your original form of payment. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time. Does MSCs latest vessel really cater to Americans? Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. Uber Cash and Uber VIP status is available to Basic Card Member only. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. A fare difference may apply at the time of rebooking. No change fees will be charged for Voyage date or cabin changes. For an up-category change, applicable fare increase is due at time of change. Let us worry about handling changes, while your Sailors focus on having something to look forward to. Related: Heres what to consider if youre thinking about booking future travel now. Yes, I want to receive emails from Virgin Voyages. We will look after you if you test positive for COVID on board. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. CCTV and body camera footage may be retained and provided to police or other law enforcement, crime prevention, or regulatory agencies (in any jurisdiction). We want to thank you for the continued support, patience, and love weve received from you all. Handling changes, while your Sailors focus on having something to look forward to add Virgin Voyages to list. 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