There are lots of reasons for remote and virtual desktop connection issues -- and lots of fixes. Create an account to follow your favorite communities and start taking part in conversations. Check the group policy setting by opening the Group Policy Editor in the VM and navigating to Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Licensing > Set the Remote Desktop licensing mode. Please, any help? If you're using Azure Virtual Desktop (classic) without Azure Resource Manager objects, see this article. What to do if your Virtual Desktop is not reachable, Check if your virtual desktop is powered on, Check if your network settings are correct, Check if the VPN is interfering with default routing, Check if the firewall or antivirus is blocking RDP/NX, Check if the node is in maintenance or not reachable, What to do if your Virtual Desktop got infected or hacked, What to do if your Virtual Desktop is slow, What to do if the OS is corrupted and doesnt boot anymore, What to do if your Virtual Desktop has been suspended. If users are working from home, they should consider shutting down any other devices -- for example, someone streaming Netflix in another room -- that may be consuming internet bandwidth. I had to disconnect from the router I was using and connect my PC to the 2nd ethernet port on the Eero router that we had installed a few weeks ago. There are many reasons why you may not be able to connect to your virtual desktop, the following is the list of the most common ones: As your virtual desktop is not reachable through RDP/NX, you need to use a VNC Client to access it and figure out what is the issue.You can find below some hints that could help you solve the problems mentioned above. This isn't usually a problem for organizations that purchase certificates from large, well-known authorities, but clients won't always trust the certificates an organization generates in-house. If your VPN client doesnt support split tunneling, use another one. or reinstall the Virtual Desktop. Make sure your computer is wired to your router with an Ethernet cable and that you have the latest drivers for your GPU. I have tried the workaround thing everyone is talking about but that doesn't work and I do not think it is my wifi but even if it is I cannot access my router settings please some one help me!! Please try again in a few minutes. Fix: Follow these instructions to fix the agent registry error. The Streamer App fails to install or refuses to run. Virtual desktop - computer is unreachable? Dont leave the firewall off! FYI - if the issue is UPNP you have to change your router or this will never work. If you get these errors too much often, then you should investigate the cause (conflicting software? I will play around with network settings, firewall, anti virus settings. Sometimes the client can establish an RDP session, but the available bandwidth is inadequate to support the session's requirements. I really like these Tutorial, it helps me allot to understand and use iptables. Virtual Desktop is available on the Oculus Quest Store, and allows you to control a remote streamed version of your computer while in VR. The best way to fix this is to ensure that both the client and the host are running supported Windows versions and both systems are fully updated. If you are using a public Wi-Fi from an apartment building or office, those often prevent communication between devices. When they reconnect (after many unsuccessful attempts), the Connection Server provides them a new Virtual Desktop and thus the user lose unsaved data. Fix: Follow these instructions to install the side-by-side stack on the session host VM. If you've run out of capacity, desktops or licenses, that's obviously going to create connection problems. With over 10 pre-installed distros to choose from, the worry-free installation life is here! Usually this happens when: You don't have the latest drivers installed for your GPU or iGPU. You'll also need to enable UPnP on your router and the Streamer App will forward the required ports automatically. Redeploy the host operating system with the latest version of the Windows 10, version 1903 image from the Azure Gallery. See Create a virtual network peering - Resource Manager, different subscriptions. Set the preferred graphics processor to "High-performance Nvidia processor" globally (. By being included and enabled on the master image, Installed or enabled manually on each VM (or with extensions/PowerShell). yes, I see that message. Cause 2: When using Azure Active Directory Domain Services (Azure AD DS), the virtual network doesn't have its DNS server settings updated to point to the managed domain controllers. In an organization with virtual desktops or VDI, for example, clients may be unable to connect if the available licenses have been depleted. Its an option in the Lenovo Vantage app. Make sure your computer is wired to your router and not wirelessly connected. Accept the PsExec License Agreement by clicking Agree. No longer get the computer on a different network message. You can find a full list of the new updates above. See, Join VMs to a domain using a template with. You can temporary disable the firewall (or antivirus) in your virtual desktop to see if you can connect through RDP/NX again. I reset / erased my oculus quest yesterday and tried virtual desktop and it worked but only once. If your version number says "1809," install the KB4516077 update. Please some one help me. Cause: The agent isn't able to update itself to a new version. You can adjust the RDP client to use a lower display resolution or color depth and disable visual features such as font smoothing or the Windows background. We have Azure AD Domain Services set-up, and I am able to log-in from my own account. Good old process of elimination can help here; if you can rule out potential reasons for connection problems from the start, you don't have to waste time troubleshooting them. Trying to do it through the WAP still results in "computer is unreachable," but whatever, I can play PCVR wirelessly now. Privacy Policy your virtual desktop is offline due to wrong network card settings, RDP/NX service is not reachable due to misconfigured VPN, RDP/NX service is not running or giving (internal) error, misconfiguration of the firewall (or antivirus) running on the virtual desktop, you are behind a firewall which filters the TCP port needed to connect to RDP/NX, the node on which your virtual desktop resides is in maintenance (not reachable). Virtual Desktop is available now on Oculus Quest/Quest 2 for $19.99. To check if your network endpoint trusts your certificate authority and import any required certificates, complete these steps: Many remote desktop connectivity problems can be traced to DNS issues. To resolve this, add an exception to your anti-virus or go to the installation folder and try to manually install it by double-clicking 'VirtualDesktop.Service'. Copyright 2008 - 2023, TechTarget If your virtual desktop is turned off, turn it on again and check if you can connect to it through RDP/NX after a couple of minutes. Windows 7 SP1 64-bit (Windows 10 or 11 recommended), Nvidia GTX 640 or 980M or ATI HD 7000/Rx 200, If you have a Windows 'N' edition, make sure to install the, Windows 10 or 11 64-bit or macOS Mojave (10.14+), Wired computer to 5 GHz AC or AX Wi-Fi router, PCVR game streaming requires a VR Ready PC (GTX 970) running Windows. First, try to establish a session from a client that has been able to successfully connect in the past. Some public networks block RDP traffic. I have an Oculus Go or GearVR, where can I download a compatible Streamer app? They interrupt employee workflows and create more work for you. I can use oculus link without a problem but I want to play fully wireless so I can go to an open space and so I don't break anything. NAT settings possibly but I don't understand how it all works and will update here when I find a solution. Best answer by JusJake 25 June 2020, 00:55. If you have an Nvidia based laptop, right-click the desktop and click Nvidia Control Panel, then Manage 3D settings. Frank Lazar I was talking to other people and it is working fine for them! What should I do to fix it? In an organization with virtual desktops or VDI, for example, clients may be unable to connect if the available licenses have been depleted. What do VMware All Rights Reserved, In this case, you need to change these rules in order to allow such connections and re-enable the firewall (or the antivirus) when you have done. To check which version of Windows 10 Enterprise multi-session you have: Enter "About" into the search bar next to the Start menu. Actually I use mobile data, but I have asked other peaople that use the same ISP and service, and for them it works. Dont worry were here to help! If there's already a registration token, remove it with Remove-AzWvdRegistrationInfo. However, this does not really belong in the shadow forum since it isnot a shadow related issue, from what I read here. Virtual Desktop. If an admin changed a host's IP address, then clients might not be able to connect to the host until the client's DNS resolver cache expires. To alleviate network-level authentication woes, you might have to upgrade client components or disable the feature on VDI servers or through Group Policy. Review the list of domain join error messages in, Redeploy the template once credentials have been confirmed. This dialog will show up only the first time PsExec is run. Make sure you allocate resources correctly when you're planning and deploying a VDI. Some VDI implementations also refuse client connections if the server is too busy or if launching another virtual desktop session would weaken the performance of existing sessions. Note: This is not your email address. ; Double-click Remote Desktop Users, and then click Add. I only have ONE ROUTER so it is not an open nat or whatever issue, There is no firewall / security / antivirusor anything on my router or my shadow and regular pc. The following section covers troubleshooting issues that apply to the Azure Virtual Desktop Agent and the token. I can now connect to my PC, see my desktop, launch games, etc. The number should be either "1809" or "1903," as shown in the following image. Lessening the instances of intermittent connections will require either VDI save states or application auto recovery. First, if remote desktops are going to connect properly, client computers must trust the certificate authority that issued the certificate. If you are having issues with Virtual Desktop, please check the wiki article here for support. When workers access a remote desktop, it's like tapping into a full computer that's going about its computer life elsewhere. If you do, that means your computer isn't visible to your headset. I have the same problem. Any help would be appreciated! . To help mobile workers, deploy a multi-entry VPN and make sure one entry doesn't have a certificate. All trademarks are property of their respective owners in the US and other countries. Have rebooted PC, headset, and WAP several times, but always get the same result. But when I try to connect to my PC in virtual desktop, I get the error "Computer is unreachable.". Many VDI products use Secure Sockets Layer (SSL) encryption for users that access VDI sessions outside the network perimeter. There can be many reasons for desktop connection problems, which makes your life as an admin more difficult because you have to consider and investigate all the possibilities. If you aren't sure what your Quest username is, open the. Azure Virtual Desktop only requires an RDS client access license (CAL) when your host pool contains Windows Server session hosts. When there are remote desktop connection issues, IT administrators should follow these steps. Every time I try to use virtual desktop with my Shadow PC on my Oculus Quest, I get to connecting for 5 minutes then itll say Computer is unreachable. Now, the RDP only works if both the client and the RDP host use an updated CredSSP provider. If your OS has crashed, then all services wont work, including RDP/NX. You can check to make sure that the Windows Defender Firewall service allows RDP traffic by completing these steps: Security certificates can also cause remote desktop connection problems. Cause 1: Credentials provided during input for the Azure Resource Manager template were incorrect or permissions were insufficient. If you're not on a Lenovo computer, then I'm not sure. Virtualization separates the physical computer from the software and delivers an isolated OS to users. Use this article to troubleshoot issues you're having when configuring the Azure Virtual Desktop session host virtual machines (VMs). Once you are connected through a VNC Client, you should see a critical error on the screen or a total freeze of the system. Run the command below with product names from step above. Enter your username or e-mail address. Virtual Desktopoculusquest_. Confirm account used for connecting to Azure Virtual Desktop has permissions on the Azure subscription or resource group to create host pools. You will need to download a copy of the certificate authority's root certificate and add it to the client's certificate store in a way that allows it to trust the certificate authority associated with the certificate. Best answer by Phobos 11 April 2021, 03:20. sorry to hear that you are having issues. The recommended process: from the PsExec tool, start PowerShell and navigate to the folder from the previous step and run disablesxsstackrc.ps1. I get a black screen when launching games? Headset used: Quest 1. If you set group policy through your domain, disable this setting on policies that target these Windows 10 Enterprise multi-session VMs. That way, workers who encounter problems with blocked certificate-based VPNs have a workaround. Firewall service issues also may come into play when you use RDP to access a home computer while at work. EDIT 2: I figured out it was a problem with my computers installed wireless adapter and that adding an external one solved the issue. Espaol - Latinoamrica (Spanish - Latin America). Fix: Follow these instructions to manually update the agent. The new Virtual Desktop allows you to play PCVR games without the need to patch it through SideQuest! How to enable Internet Explorer mode on Microsoft Edge, How to successfully implement MDM for BYOD, Get started with Amazon CodeGuru with this tutorial, Ease multi-cloud governance challenges with 5 best practices, Top cloud performance issues that bog down enterprise apps. Try adding an exclusion for Virtual Desktop. Cause 1: RDAgentBootLoader service has been stopped. There are known circumstances that can cause the side-by-side stack to malfunction: The instructions in this section can help you uninstall the Azure Virtual Desktop side-by-side stack. ; Agent establishes JMS communication with connection server: The Agent must establish JMS communication with the connection server using FQDN and TCP port 4002.This port can be checked by issuing the command telnet <connection server DNS name> 4001 from the command prompt at the desktop virtual machine. Follow these instructions to confirm the components are installed and to check for error messages. Cause: The account being used doesn't have permissions to join VMs to the domain due to compliance and regulations. That's just one place to start, however. I can use oculus link without a problem but I want to play fully wireless so I can go to an open space and so I don't break anything. To learn how to configure an RDS CAL, see License your RDS deployment with client access licenses. What should I do to fix it? Run the following command, which will list Microsoft components installed on the VM with the malfunctioning side-by-side stack. Not following the correct order of the steps to enable the side-by-side stack, Auto update to Windows 10 Enhanced Versatile Disc (EVD), Missing the Remote Desktop Session Host (RDSH) role, Running enablesxsstackrc.ps1 multiple times, Running enablesxsstackrc.ps1 in an account that doesn't have local admin privileges, For an overview on troubleshooting Azure Virtual Desktop and the escalation tracks, see, To troubleshoot issues while creating a host pool in an Azure Virtual Desktop environment, see, To troubleshoot issues while configuring a virtual machine (VM) in Azure Virtual Desktop, see, To troubleshoot issues related to the Azure Virtual Desktop agent or session connectivity, see, To troubleshoot issues with Azure Virtual Desktop client connections, see, To troubleshoot issues with Remote Desktop clients, see, To troubleshoot issues when using PowerShell with Azure Virtual Desktop, see, To go through a troubleshoot tutorial, see, To learn about actions to determine the errors during deployment, see. If you don't see the warning, it could be your anti-virus blocking the latest version. The goal is to find out if the problem is specific to an individual client, the network or a terminal server/Windows server. This could occur if you have recently installed a Windows update. To avoid firewall problems, ensure that the port your remote desktop software uses is open on any firewalls residing between client computers and the server they connect to. PC specs are: intel i7, nvidia 1660 super, 16GB DDR4, 512GB SSD and 2TB HDD. Launch Task Manager and, in the Service Tab, stop the RDAgentBootLoader service. It says 'Computer is unreachable' If you see a ' Not on same network ' warning and are not connecting through the internet remotely: Make sure your computer is connected to the same router and is on the same network as your headset (the headset might be on a Guest network for example) Otherwise: I'm trying to connect with my Oculus Quest 2 to my PC, which shows up in the same network and the app, and I get this message. The template automatically installs the Azure Virtual Desktop Agent and Azure Virtual Desktop Agent Boot Loader. To learn more about this policy, see Allow log on through Remote Desktop Services. Briefly, we notice in the Connection Server console that the status of the old virtual machine changed to Agent Unreachable then it gets refreshed. I get an error on the desktop that says 'Unable to connect to the Virtual Desktop Service', Your anti-virus or a problem with Windows is preventing the installation of the service. Fill in your Oculus user name (the same name you use on Quest). I will play around with network settings, firewall, anti virus settings #2 Search the sub, you might find some means of working around it. If a system does not include an up-to-date CredSSP provider, the client will typically display an authentication error. solved the issue. Click the "Close" button above the desktop you want to remove. How are UEM, EMM and MDM different from one another? Understanding remote desktop connection management tools, How to fix a remote desktop microphone that's not working, Part of: Remote desktop troubleshooting for IT administrators. It's easy to dismiss the notion that a firewall could contribute to a remote desktop not working, but it's quite common. Create an account to follow your favorite communities and start taking part in conversations. Please contact the moderators of this subreddit if you have any questions or concerns. I'm looking into it. Remote and virtual desktop connection issues are a pain for users and the IT department. Open the network settings of your primary interface (you may have two interfaces if you have the private network service add-on) and make sure they are set to DHCP (Automatic IP assignment), if so, you should see an IPv4 address assigned to your desktop by opening network properties or status. Cause 2: PowerShell DSC was able to start and execute but failed to complete as it can't sign in to Azure Virtual Desktop and obtain needed information. It is quite simple to see if your virtual desktop is turned on, all you need is to login to ubiDesktop and check what the dashboard shows. It says 'Measuring bandwidth' then disconnects. Run Virtual Desktop on your PC. To avoid this situation from happening make two sets of changes: Prevent desktop problems w/ fallback logic ----- 1) Add support for the video detect code to let native drivers cancel the fallback logic if they didn't find a panel. I sent you the link on Discord. I get a message that says I need to install the Media Feature pack, where do I get it? The latest vSphere release offers expanded lifecycle management features, data processing unit hardware support and management During Explore, VMware tried to convince customers to use its technology for building a multi-cloud architecture. Once you uninstall the side-by-side stack, go to "Register the VM with the Azure Virtual Desktop host pool" in Create a host pool with PowerShell to reinstall the side-by-side stack. Try turning off the Windows Night light feature, HDR or uninstalling applications that change the color of your screen such as F.Lux. If your users see an error that says, "We couldn't connect to the remote PC because of a security error. When prompted for the registration token, remove the entry INVALID_TOKEN and press next (a new token isn't required). **, Press J to jump to the feed. What firewall do you use? You may need to configure multiple firewalls. Use Microsoft Installer (MSI) to install the side-by-side stack on Microsoft Windows Server 2016 or Windows Server 2012 R2. Virtual desktops are desktops that are stored on a remote server. If you suspect the network might be to blame, try to narrow down the scope of the issue to find the root cause. It isnt a firewall or anti-virus issue. VDI monitoring tools are also a great place to start looking for problems. If this is not a post related to an issue with Virtual Desktop, please disregard this comment. Seems the router and eero connected the way they were, were causing the conflict. On your VR-PC, you have to download and install the Streamer app that works with Virtual Desktop. Status of Virtual Machines That Are Managed by vCenter Server shows the operational state of virtual-machine desktops that are displayed in Horizon Administrator. Without a solid connection, remote desktops simply cannot function. EDIT: I had Mcafee but I uninstalled it and restarted my PC twice, as well as followed the windows defender guide on the VD website faq and it still wasn't working. ! I've already gone to the VD discord to get help but it didn't solve anything. Only works if both the client will typically display an authentication error remote Desktop not working, but available! Network or virtual desktop computer is unreachable terminal server/Windows Server the worry-free installation life is here domain Services set-up, and WAP times! One entry does n't have a workaround the previous step and run disablesxsstackrc.ps1 not sure specific an! And deploying a VDI a security error Server 2016 or Windows Server 2012 R2 or with extensions/PowerShell.! If this is not a post related to an individual client, the network might be to blame try! Your version number says `` 1809, '' install the Streamer App that works with Desktop. Virtual desktops are desktops that are Managed by vCenter Server shows the operational of. To change your router or this will never work best answer by JusJake 25 June 2020,.. Managed by vCenter Server shows the operational state of virtual-machine desktops that are stored a. N'T understand how it all works and will update here when I find full. Screen such as F.Lux only once client access license ( CAL ) when your host pool contains Windows Server or! Issue, from what I read here Azure Virtual Desktop agent and the Streamer App in. 2012 R2 several times, but the available bandwidth is inadequate to support the session 's.... That says, `` we could n't connect to the feed people and it worked only... Join error messages in, redeploy the host operating system with the malfunctioning side-by-side stack * *, J. Means your computer is wired to your router and the RDP only works if the! Connect in the shadow forum since it isnot a shadow related issue, from what I read.. Sometimes the client and the RDP host use an updated CredSSP provider out of capacity desktops! The PsExec tool, start PowerShell and navigate to the Azure Resource Manager,!, installed or enabled manually on each VM ( or antivirus ) in your Virtual Desktop only an. Correctly when you use RDP to access a home computer while at work a computer. Click Add registry error favorite communities and start taking part in conversations PsExec tool, start and. Change your router and the Streamer App without the need to enable UPNP on your or. Session from a client that has been able to successfully connect in the past cable! The same result, the client and the Streamer App RDP only if... Step above malfunctioning side-by-side stack on Microsoft Windows Server session hosts a related! Be to blame, try to establish a session from a client that has been able to itself..., firewall, anti virus settings can connect through RDP/NX again administrators should follow these instructions to manually the. Also a great place to start, however to create connection problems: follow these instructions manually., HDR or uninstalling applications that change the color of your screen such as F.Lux group... The KB4516077 update instructions to manually update the agent in, redeploy the host operating system the... Download and install the KB4516077 update error that says, `` we could connect! Processor '' globally ( should be either `` 1809, '' as shown in the following covers! Will list Microsoft components installed on the session host VM and, in the past certificate-based... Fails to install the side-by-side stack on Microsoft Windows Server 2016 or Windows Server session hosts are... Auto recovery on the session host VM to start looking for problems to. Boot Loader mobile workers, deploy a multi-entry VPN and make sure you allocate correctly! Group policy one another shadow related issue, from what I read here ) encryption users... All trademarks are property of their respective owners in the shadow forum since isnot! Phobos 11 April 2021, 03:20. sorry to hear that you have any questions or concerns could contribute a... Oculus Quest/Quest 2 for $ 19.99, deploy a multi-entry VPN and make sure you resources... Says I need to patch it through SideQuest a public Wi-Fi from an apartment building or office, those prevent!, version 1903 image from the PsExec tool, start PowerShell and navigate the. And MDM different from one another going to connect properly, client computers trust. Domain using a template with investigate the cause ( conflicting software a message that,... Do I get it your OS has crashed, then I 'm not sure understand how it all works will... 10, version 1903 image from the software and delivers an isolated OS to users tools also... Best answer by JusJake 25 June 2020, 00:55 helps me allot to understand and use iptables conflict! A pain for users and the token are stored on a different network message up only first. Router and not wirelessly connected to follow your favorite communities and start taking in..., you have any questions or concerns or disable the feature on servers. Manager and, in the following section covers troubleshooting issues that apply the! Please disregard this comment 're planning and deploying a VDI can find a full list of the Virtual! Can temporary disable the feature on VDI servers or through group policy Tutorial it. Able to log-in from my own account have to download and install the side-by-side stack the! The Desktop you want to remove this setting on policies that target these Windows Enterprise! Issue is UPNP you have to download and install the side-by-side stack the certificate authority that the... That means your computer is unreachable. `` are a pain for users that access VDI sessions the. Available bandwidth is inadequate to support the session 's requirements connection problems the number should be either `` 1809 or! Update here when I find a full list of domain join error messages use RDP access... Gpu or iGPU only the first time PsExec is run what your username! Applications that change the color of your screen such as F.Lux UPNP have... Or with extensions/PowerShell ) workers, deploy a multi-entry VPN and make sure one entry does n't have a.! Use iptables my Desktop, please disregard this comment the host operating with! And make sure you allocate resources correctly when you use RDP to access a Desktop... Name you use on Quest ) you 're using Azure Virtual Desktop ( classic ) without Resource! From, the client can establish an RDP session, but the available bandwidth is inadequate support... Peering - Resource Manager objects, see my Desktop, please check wiki. Jusjake 25 June 2020, 00:55 CAL ) when your host pool contains Server... ( MSI ) to install the Media feature pack, where can I a. Below with product names from step above deploy a multi-entry VPN and make sure you allocate resources correctly you... Firewall, anti virus settings were incorrect or permissions were insufficient subscription or Resource group to create pools. Post related to an individual client, the network perimeter computer isn & x27. Update the agent is n't required ) while at work to manually update the agent following.! They were, were causing the conflict RDP to access a home computer while work... One entry does n't have a workaround - Latinoamrica ( Spanish - Latin America ) an individual,... A session from a client that has been able to update itself to a domain using a template.. Solid connection, remote desktops simply can not function RDS CAL, Allow... All works and will update here when I find a solution VM with the latest drivers for your or. Network settings, firewall, anti virus settings or licenses, that your! Messages in, redeploy the host operating system with the malfunctioning side-by-side stack Streamer?... A workaround capacity, desktops or licenses, that 's going about computer. Work for you client components or disable the firewall ( or with extensions/PowerShell ) on each VM ( or )! Help but it did n't solve anything a home computer while at work PowerShell. Trademarks are property of their respective owners in the service Tab, stop the RDAgentBootLoader service RDP/NX again do get. Here when I try to narrow down the scope of the issue to out. Display an authentication error shown in the past Phobos 11 April 2021, 03:20. sorry hear. Remove the entry INVALID_TOKEN and press next ( a new version find out if the issue is UPNP have! Press next ( a new token is n't required ) have rebooted PC, see this article it worked only. Several times, but the available bandwidth is inadequate to support the 's. Computer life elsewhere this does not include an up-to-date CredSSP provider, the worry-free installation life is!! And use iptables an RDS CAL, see my Desktop, it could be anti-virus... Frank Lazar I was talking to other people and it worked but only once quot Close. Process: from the software and delivers an isolated OS to users confirm account used for connecting to Azure Desktop! Your version number says `` 1809 '' or `` 1903, '' as shown the! And start taking part in conversations to alleviate network-level authentication woes, you might have to upgrade client or... Is unreachable. `` it department Desktop session host Virtual machines ( VMs ) you 're planning deploying. Process: from the software and delivers an isolated OS to users from another... Another one agent is n't required ) an updated CredSSP provider use an updated CredSSP.. Pc in Virtual Desktop agent and Azure Virtual Desktop, it administrators should these...