Insider tip: Become a member (it's free!) If your credit card declines at the time of processing your transaction, we will make all efforts to notify you by email within 72 hours. You agree that you will not violate the restrictions in any robot exclusion headers on this Site, or bypass or circumvent other measures employed to prevent or limit access to this Site. If the amendment involves an upgrade to more expensive tickets, this shall be at the traveller's own expense. Flights Flight + Hotel Hotels Cars Round Trip One Way Multi-City Coach RDU Raleigh Durham, North Carolina, United States Anywhere DepartDate ReturnDate 1 Traveler Return to or from another city/airport? Some schedule changes require no action on your part. You are responsible for maintaining a valid and current email address in your Program account to ensure receipt of notifications about their Account. It is always recommended you have a copy of your email confirmation with you at check-in. CheapOair does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request or supplier's schedule changes. Booking Bonus' that are offered by the hotels, such as free breakfast, tours, etc. You can get cheap flights by staying flexible with travel dates, carriers, and nonstop/layover flights to get the best price. Any changes or cancellations should be requested by calling customer service. "Booking" - a negotiation process with the Travel Supplier carried out by you while using this Site for the purpose of obtaining one or more Service Elements that may result in a contract with the Travel Supplier at the time we receive full payment and accept your offer. You may not use this Site for any commercial purpose. Cancel and Refund: In the event that a portion of your vacation package is refundable, the refundable portion thereof will be refunded less any cancellation fee. Qualifying Purchases can be made online on the Sites for the applicable brand that offers ClubMiles membership. We reserve the right to censor, edit, remove or prohibit the transmission or receipt of any information that we deem inappropriate or in violation of these Terms & Conditions. Points can be redeemed via instant redemption while booking on the Sites. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. AAA and the parties must comply with the following rules: (a) the arbitration shall be conducted by a single arbitrator approved by or otherwise affiliated with AAA; (b) the party initiating the arbitration shall choose the form in which they would like the arbitration to be conducted: via telephone, online, solely based on written submissions, or at an in-person hearing; (c) notwithstanding the foregoing, if either party requests an in-person hearing: (i) the arbitrator shall decide whether a hearing is necessary or whether the arbitration should proceed via telephone, online or solely based on written submissions, (ii) if the arbitrator deems that a hearing is necessary, the hearing shall occur at a mutually agreed upon location, or, if the parties are unable to agree on a location, at a location that is selected by the arbitrator and is reasonably convenient to all parties, and (iii) either party may elect to participate in an in-person hearing by phone, unless the arbitrator decides otherwise; (d) the arbitrator may not award any: (i) incidental, indirect or consequential damages, including damages for lost profits, or (ii) punitive or exemplary damages, except where permitted by statute, and the parties waive any right to recover any such damages described in subparagraphs (d)(i) and (d)(ii); (e) the arbitrator may award injunctive or declaratory relief only in favor of the party seeking relief and only to the extent necessary to provide relief warranted by that party's claim; and (f) unless otherwise mutually agreed by the parties in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. If the driver's license is in another language other than English and the rental is in the United States, an International Driver's Permit may be required. We do not guarantee you will be assigned the seat(s) you have requested. Citizens of the U.S. must carry a valid passport for international travel. All credit cards must have a verifiable US, Canadian or other country billing address. Please do not call the individual Travel Suppliers. have been provided to us by the supplier. Certain customers may be eligible to receive a discount off cancellation, refund or ticket change service fees, as described in our Compassion Exception Policy (CEP) below: *Immediate family is defined as: spouse, domestic partner, children, parents, siblings, grandparents, grandchildren, aunts, uncles, nieces, and nephews. This fee can be higher if picking up in one state and dropping off in another. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of the Site. Not available on all flights. Additional protection can usually be obtained by purchasing insurance from a private company. If we cant re-book you with the same carrier, we will offer you an alternative flight(s) on another carrier or other reasonable means of transportation to your destination entirely at our cost. We reserve the right to decline any transaction that may have had an error in promo code value even after the booking is created and booking receipt is issued. All merchandise and/or offers are available while supplies last and are subject to change and/or revocation without notice. Anyone younger than 18 years of age, does NOT qualify as an adult, when two or more accompanied minors are traveling together. We encourage you to make your travel change requests via our, Seats, Meals, Frequent Flyer & Other Requests, Airlines Schedule Changes/Flight Cancellations, Submissions, Feedback, Reviews & Blog Comments, Reporting Claims of Copyright Infringement, //www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements, U.S Military (traveler and Immediate family*), 100% discount off our cancellation, refund or ticket change service fees, Bereavement (affecting traveler and Immediate family*), Letter from the funeral director is required, Customer must state that he or she has a visual impairment and is unable to use the web site. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. You must use the promo code at check-out to redeem this offer. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. ARE IN NO WAY LIABLE FOR SUCH PROVIDERS' PRODUCTS AND SERVICES. THAT MAY INFECT YOUR COMPUTER EQUIPMENT, SMART PHONE OR OTHER In no event shall ClubMiles liability with respect to the Program, including liability for negligence or breach of contract, be greater than the Points accumulated to your Account at the time the dispute arose, subject to these Terms. It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines and routing including all airport changes. Government entry/exit fees may apply, depending on your destination. Or, you can write to us at: Nothing contained in these Terms & Conditions shall be deemed or construed as creating a joint venture, partnership, independent contractor or employment relationship between us or any of the parties hereto based on your use of the Site or making travel reservations or bookings. We adjusted our refund guidelines to be more flexible in early June 2020. You are requested to review and save the itinerary. Our services fees associated with the original travel reservation or booking are not refundable. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage. When you use your CheapOair Credit Card for Eligible Purchases made at the CheapOair website or through the CheapOair telephone customer service center, you will earn 6 points for every US dollar spent, rounded to the nearest dollar. CheapOair values your trust. Here's your chance to save on airfare as you can avail cheap flights at CheapOair.ca. Please note: your credit/debit card may be billed in multiple charges totaling the final total price. Customers may still be responsible for airline and/or other supplier imposed penalties, as well as any fare difference. Customer service must be able to locate the lower fare from the information you provide; we reserve the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information. In some cases, pre-payment may be required to receive confirmation. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective travel supplier at time of check-in. No refunds will be issued for unused room nights due to early departures. This Site is provided by us solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. Please be aware that If we reissue your tickets to realize additional savings as described above, you will receive a new confirmation email with new ticket number(s) for the new tickets that we have issued to you. If there is a fare change you have a right to cancel the booking at no cost to you. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities. If we are unable to resolve your claim within 60 days despite those good faith efforts, then either you or we may start arbitration or small claims court proceedings. Each Service Element listed in your Booking is provided by the respective Travel Supplier. You should periodically check emails for updates regarding flight schedules and respond in a timely manner. Prices quoted for your vacation package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). It is your sole responsibility to provide the proper documents. Please retain copies of your purchases for your records. The CheapOair Privacy Policy will provide a description of how we protect and use your personal information. limitation of liability is permitted by the law of your state of residence; by third parties as a result of your breach of these Terms & Conditions, notices or documents referenced on the Site; your violation of any law or the rights of a third party; or. Please double check for any surcharges or fees if you will not be returning the car to the exact same location you picked it up from. any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any Travel Supplier; any inconvenience, loss of enjoyment, mental distress or other similar matter; any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates; any cancellation or double-booking of reservations or tickets beyond the reasonable control of. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all Terms & Conditions herein. No changes are allowed to the number of travelers. In no event shall we, our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits , lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the site or the services or materials on the site or the travel reservations booked through CheapOair (whether through this site or call center), even if advised of the possibility of such damages. use, publish, delete) to any content you submit without notice to you and without any payment of any kind. If you initiate arbitration the only fee you shall be required to pay is US $200; all other costs will be borne by the Company, except in the event that the arbitrator determines that the claims were frivolous, the arbitrator may award to the prevailing party the costs and attorneys' fees reasonably incurred in connection with the arbitration, except that, in arbitrations proceeding in California, the arbitrator is not empowered to award the prevailing party the fees and costs it incurred in connection with the arbitration. All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel. NOT LIMITED TO, LOST PROFITS , LOST BUSINESS, OR LOST SAVINGS), WHETHER The PMP does not apply to opaque tickets (where the airline booking details are unknown until after purchase) or tickets issued under a bidding or auction model. We accept no responsibility for information supplied to us by third parties. This $10 off sale applies to our transaction service fees only. : the Super Bowl, Olympics, New Year's Eve in Times Square) or peak seasonal dates many hotels may change the cancellation policies of the booking. Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package. You must re-confirm at least 24 hours prior to departure for domestic flights and 72 hours for flights to Hawaii and international destinations. Each airline has its own rules for dealing with such scenarios, which are contained in the airlines contract of carriage. The balance of the charge for taxes and fees is a fee we retain as part of the compensation for our services. Fare indicated reflects the discounted amount. and are in no way liable for such providers' products and services. Airline Ticket Terms & Conditions include various rules and restrictions which apply to your airline ticket(s). Most airlines now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals. In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for most countries outside of the United States). WITH RESPECT TO THE SITE OR ANY RELATED MATERIALS, PRODUCTS, Our agents are unable to assist you with any changes to LCC bookings. Call. All travelers on your Booking (if more than one passenger) must travel on the same itinerary. Book now, pay later purchases made through CheapOair do not earn rewards. Except where required by law or provided for in these Terms, Points have no cash value. All refund requests are processed in a sequential format. Unless and until points are redeemed in accordance with these Credit Reward Terms and the Rewards Program Terms, you have no right, title or interest in the points. CheapOair accepts no responsibility for any changes that the supplier has not updated. A per mile fee will be charged for any additional miles. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. This means that regardless of the number of Points you accumulate in the Program, your right to accumulate and redeem Points can be terminated six months after we give you notice. If you have any questions about your standard SMS rates applicable to your text plan or data plan, it is best to contact your wireless provider. CheapOair makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose, including but not limited to warranties arising by statute or otherwise in law or from a course of dealing or usage of trade, with respect to the site or any related materials, products, services, or information. In general, Points will not expire as long as a Qualifying Purchase was made through your ClubMiles Account with any of the Sites at least once every two (2) years. PLEASE READ THESE TERMS AND CONDITIONS (TERMS) CAREFULLY. SERVICES (SUCH AS AIR AND GROUND TRANSPORTATION, HOTEL For all technical errors there is no recourse except you have the right to not make the purchase. Once you have decided on your destination, your main objective is to plan your travels according to the money you have to spend. CheapOair shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to booking and payment for such service. Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. Some rental companies will not accept a debit card as a valid form of payment and could result in being denied the rental. A maximum of $5 per person can be saved by using this promo code; a total up to four (4) passengers is needed to redeem the full value of Promo Code. If you do not agree with any part of these Terms & Conditions, you must not use the Site or book travel reservations with us. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it. CheapOair makes arrangements with third-party suppliers for tour and package services and accommodations, including air transportation, lodging, and car rental (each a Travel Supplier). Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of treaties known as the Montreal Convention and the Warsaw Convention may be applicable to their entire journey including the portion entirely within the countries of departure and destination. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location. Ticket Reservations can come out as a significant step taken by to make your Flights journey more flexible and your itineraries to be better. Local residents may have additional restrictions. A reservation is not complete until confirmed/ticketed. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Original room rate is not guaranteed. Book by April 30, 2018. Some destination countries may require the air carrier or foreign air carrier to treat an aircraft passenger cabin with insecticides prior to the flight or to apply an aerosol insecticide in an aircraft cabin used for such a flight when the cabin is occupied with passengers. Tuesday and Wednesday prices are also good, but you may want to prepare your budget if booking during the weekend, as data shows that is when prices are generally at their highest. You can be held responsible for any damage to the rental car that was not documented prior to driving the car off the rental lot. ClubMiles reserves the right in its sole discretion to change the redemption options offered as well as the number of points needed to redeem for certain Service Fees or Ancillary Offering Fees at any time. But when COVID-19 hit, the airline canceled the flights. ACTS BUT DOES APPLY TO THE ACTS OR OMISSION OF OTHERS. Set. When we place Service Elements on our Site, we are inviting you to make an offer for their purchase. This only provides you with an acknowledgement of your request and provides you with a tracking number. Please see the "Contact Us" section on the CheapOair homepage for more information. This is final and you have the right at that point to continue with original price or not continue with your purchase. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. You should always check the airlines website and weather channels for airport updates. and the Travel Suppliers and include certain fees retained by them for their services, taxes and other charges. Stevie Awards for Sales & Customer Service. In most cases, upgrades and standbys will not be permitted. Please check the shipping charges before confirming the booking. To sign up to receive CheapOair's best flight deals, discounts and more via email, click here. 2006-2020 Fareportal, Inc. All rights reserved. The preceding sentence does not apply to New Jersey residents. Maximum discount amount is the amount of the transaction service fees for that transaction or 10 USD, whichever is less. We also accept AE/AP billing addresses. If cancelled online 48 hours prior to scheduled check-in or pick-up, the CheapOair service fee charged at the time of booking will be refunded. Once a package is booked, some or all of the components may be non-refundable. Your transaction with CheapOair does not guarantee entrance to the country of destination. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right or any other harm resulting from your use of the Site and CheapOair's use of your Submissions. All bookings and fares are not guaranteed until ticketed by the supplier. No party shall have any power or authority to bind or commit any other party. OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE, Try more PDF tools. Please verify all fees and rental details with the car agency. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At this time, we have no way of tracking whether there has been a change to your itinerary, so if you fail to contact us in a timely manner, you will not be covered under CheapOAir Connection Protection. However, we will not be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. Examples of these maybe: airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing; or sufficient funds not available on the credit card. Daily rates imply a 24 hour reservation period. We welcome you as a CheapOair account member and we welcome your comments, submitted reviews of our services and the travel products and services of suppliers and vendors. Some Travel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay or during the use of the reserved products or services. advance purchase, eligibility, seating, or other limitations; travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions; reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds; you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and. NOTE THAT THE ORIGINAL FARE MAY BE ELIGIBLE FOR A FULL REFUND IF REQUESTED WITHIN 24-HOURS OF BOOKING. OTHER FARES MAY BE REFUNDABLE PURSUANT TO THE ORIGINAL FARE RULES. The Vacation Package Terms & Conditions below within these CheapOair Terms & Conditions supersede any individual product's Terms & Conditions. All refund fees are charged on per-passenger, per-ticket basis. As per our Compassion Exception Policy (CEP), we offer Special Discounts for Military, Bereavement, and the Visually Impaired. Notwithstanding the provision above with respect to applicable substantive law, any arbitration conducted pursuant to these Terms & Conditions shall be governed by the Federal Arbitration Act (9 U.S.C., Secs. Arbitration is more informal than a lawsuit in court. Activities Terms & Conditions include various rules and restrictions that apply to your activities booking. 2021 Bronze Stevie - Customer Service. BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER CONTAINED BELOW. Your reservations cannot be transferred or changed to another name or destination upon completion. Points are not earned on bookings that are cancelled. Heuser bought four tickets through CheapOair for $4,000. You will not disguise the origin of the information you transmit through the Site, whether to navigate the Site, make a travel reservation or booking, or post any content.You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious, offensive, defamatory or technologically harmful. A No-Show is when you fail to show up to check-in for your reservation without prior notification. The only way of requesting a refund from CheapOair, unless there's an emergency such as the COVID-19 pandemic, is over the phone: Dial 1-646-738-4820 Provide the following information to the customer support agent: Personal info Flight or reservation details The amount you paid Ask to cancel your reservation and request a refund A violation can result in five years of imprisonment and penalties of $250,000 or more (49 U.S.C. By booking with us a contract may be formed between you and a Travel Supplier, and additional Terms & Conditions may apply to your booking and purchase of travel-related goods and services. CheapOair lets you know when to buy cheap flights. All travelers on one a single booking record (if more than one traveler) must travel on the same itinerary. Your sole remedy, if any, is with the specific Travel Supplier regarding your claim for that travel product and/or service and not CheapOair. THE INFORMATION AND OFFERS (INCLUDING TEXT, GRAPHICS, LINKS OR OTHER I placed the booking with CheapOair on Feb 20th, ticket price increases within 5 min from $891 to $ 920. You must call the hotel directly to confirm pet policies, including fees and pet restrictions on breeds and size. When you purchase an itinerary that is covered by CheapOair Connection Protection, in the event of an involuntary schedule change or cancellation, we will make reasonable attempts to find you an alternative flight option(s) or other acceptable means of transportation to your destination (or refund the cost of your unused ticket should no options be available). We take no responsibility and assume no liability for any Submissions posted or submitted by you. For all such changes within a 4 hour period, tickets will remain non-refundable. Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. You must check this with the relevant Travel Supplier. Until such information is verified, the fare is subject to change. It is very important that you confirm directly with the property that they do, indeed, accept pets. The rebooking must also be with the same airline that would have provided the original transportation. If you have any questions regarding privacy, please read our privacy policy. If an e-Ticket is generated the ticket information will be available on the Site. When you purchase the Price Drop Assurance service, we will search your exact itinerary (travel dates, airports, passengers, airlines & flights) for 24 hours after you book your ticket(s) to look for opportunities to realize additional savings on those ticket(s). Price you have a verifiable US, Canadian or other country billing address points no. Have no cash value, upgrades and standbys will not be permitted and current email in! To the applicable taxing authorities an offer for their purchase `` Contact US '' on. May have selected a hotel which cooks all your meals for you and are! Aaa, or AARP membership not earned on bookings that are offered by the hotels, as! 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