You must first use your ticket within 28 days from the date you buy it. There is no activation fee applicable for a replacement Apprentice Travelcard.11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided that it has been reactivated in accordance with clause 6.3). DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). This fee is to cover the card production and distribution costs. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. (b) We accept payment with all major debit/credit Cards (excluding Amex). Solo tickets are valid across Merseyside. (d) Merseytravel is responsible for making good any damage to your property directly caused by us under this Agreement which arises from our default or negligence; However Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. If you make a journey outside of the valid area(s) of your Saveaway Ticket or if your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (except where stated in clause 3.2 above), that part of your journey is not covered by the Saveaway Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. 5.2 To use a Trio Ticket, show the paper ticket to the bus, rail or ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). Solo tickets are valid across Merseyside. These only become active on first use. train services (see note 1 below) and the Mersey 5. Cash, contactless, credit or debit cards. The Solo Adult Annual Ticket will also specify its date of expiry. Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. The Merseyrail network stations will accept most major debit and credit cards (excluding American Express). Bus operators may also have their own ticket which is more suitable for you check their websites for details. 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. 3. In processing your Application and administering your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. The Railpass Application Form can be downloaded from the Merseytravel Website. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where:10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket is purchased;10.4.2 the ticket has not been partially used;10.4.3 a valid receipt or confirmation email as proof of purchase is provided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on. You should receive your ticket within seven days. Use after 9.30am Mondays to Fridays and all day on Saturdays,. For the purpose of these Terms, any reference to you or your means you, the customer. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. 9. If you do not receive your ticket within seven days please email smart@merseytravel.gov.uk, quoting your order reference number and our team will investigate. The Over 60s Travel Pass is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). 10. Your ticket activates on the day you first use it. Saveaway tickets are valid on buses, trains and Mersey Ferries* in in either one area or all areas across Merseyside. Tickets are valid Monday to Friday on term time dates only. This fee is to cover the card production and distribution costs. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. 5.2 To use a My Ticket, show your ticket to the bus driver when boarding the service or scan the ticket on the Ticket Machine if required to do so. 2. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). 15. You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. By purchasing and using a Saveaway Ticket you accept these Terms. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. 10.4 Any Solo Tickets loaded on to Merseytravel Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.4.1 the request for a refund is made within 3 months of the date that the Solo Ticket ispurchased; 10.4.2 the ticket has not been partiallyused; 10.4.3 a valid receipt or confirmation email as proof of purchase isprovided; 10.4.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. If we are unable to accept your Application, we will inform you of this in writing. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. If you do not receive your ticket within sevendaysplease email. You will need to pay 1 for a new card. Vehicles towing a trailer or Caravan must pay the class 2 toll. Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. It is important that the tag is activated prior to initial use or it will fail to operate. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 4.2 Saveaway Young Persons Tickets are for persons aged 5 to 18 years inclusive and may be purchased in paper format or added straight to your Merseytravel Smartcard. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating bus operators;3.2.2 private bus services or coaches; or3.2.3 any other services as agreed by the participating bus operators.3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the Solo Ticket and you will be subject to additional fares from the point you leave Merseyside to your final destination. 7.4 In serious or repeat cases of My Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. (h) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. Please note that it may take up to 16 hours before your ticket can be loaded onto your card so try to buy yours before 5pm the day before term starts. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Please emailsmart@merseytravel.gov.ukquoting your order reference number to let us have the correct details. You can combine different types of season tickets for journeys through different areas or zones. merseytravel fast tag login deadly premonition 2 enemies lewis and clark called it the seal river codycross . 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. Once a smartcard has been registered to create an account, additional smartcards can be added to that same account. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. 1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either aMetroCardor Walrus card on which your Solo Ticket has been added or is to be added to. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Terminating or Ending This Agreement(a) You may contact us at any time to end this agreement and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any monetary balance on your Account (excluding free concessionary journeys which will be cancelled upon termination) . 10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where: 10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof ofpurchase; 10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Find more information here. We are sorry for any inconvenience caused. If you buy it on the bus, at a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately. There will be a delay in the information reaching the back office system, you should allow 24 hours for the card status to change from pending to active. 5.3 You must follow any of our, or the train operators, instructions when using a Railpass when making a journey and you must let any driver or other member of staff of the train operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper format ticket (as the case may be) at any time during your journey if asked to do so. 7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. (j) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. I have a Walrus card - do I need to change this to use the MetroSmart website? In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. You must first use your ticket within 28 days from the date you buy it. 1.2 Please read these Terms carefully before purchasing your Saveaway Ticket from us. This clause also applies to accidental destruction of a paper Solo Ticket. (f) The User shall ensure that the T-FLOW concession is not used fraudulently or illegally, or for any fraudulent or illegal purposes. 5.3 You must follow any of our, or the operators, instructions when using a Saveaway Ticket when making a journey and you must let any driver or other member of staff of the operator examine your Merseytravel Smartcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Saveaway Ticket (whether a paper ticket or contained on a Merseytravel Smartcard) is only permitted by the person who initially uses the Saveaway Ticket for the journey (the Ticketholder). 8.3 We may withdraw your Saveaway Ticket, including refusing to accept the continued use of such Saveaway Ticket and refusing to make it available on a Merseytravel Smartcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. 4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket. 4.3 Subject to clause 4.5, you can use a Saveaway Ticket on the dates for which it is valid and until 02:59 a.m. on the day following the expiry of the Saveaway Ticket. Merseytravel's Tickets for Young People Aged 5; 2018 Great Britain National Rail Passenger Operators; Arriva Trains Wales 60Th SA; Compliance with Condition 4 of the Passenger; Wales Route Specification; Wirral Line Cover - Jun 2017 Rail Covers 31/05/2017 15:15 Page 1 Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. Can I add more than one smartcard to my online account? (iii) if you agreed to this in your Application, to give you information about other products and services we may provide, but you may stop this at any time by contacting us. Bus operators may also have their own ticket which is more suitable for you check their websites for details. 3. (g) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. Start date. Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. This is because the device is manufactured by a third party. Saveaways are one-day tickets for off peak-travel. There is also a booklet for young peoples' (aged 5 - 18) tickets. 3.2.3 any other services as agreed by the participating bus operators. 02. You no longer need a photo or application form. 3. Lines are open 7am - 8pm, Mondays to Fridays, 8am - 8pm, Saturdays, Sundays and Bank Holidays. 16. What if I lose my smart Solo Term Time Ticket or it is stolen? This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. No trains are running from the station. Can be used at any time, on any day (excpet off-peak, term time or student year tickets). . Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. . If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. 8.4 Refunds for partially used Trio Tickets (excluding Trio Weekly Tickets) are calculated on a pro rata basis, taking in to account the amount of the Trio Ticket used. If a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. 1.2 Please read these Terms carefully before purchasing your Solo Ticket from us. 3.3 Your Saveaway Ticket is not valid for use on: 3.3.1 One-off special event services, unless otherwise agreed by the participating operators;3.3.2 Private bus, coach, rail or ferry services; 3.3.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.3.4 Any other services as agreed by the participating operators 3.4 You must use your Saveaway Ticket within the area(s) chosen for your journey. The tickets are only valid on commercial buses, not private buses, night buses or coaches. Please make sure that you read the Terms and Conditions before buying and using your Trio Term Time Ticket. 4.2 Adult Trio Tickets are for persons aged 19 or over. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? 4.5 The term time dates for each academic year can be found on the Merseytravel Website. Any use of the My Ticket by anyone other than the Ticketholder shall constitute a misuse of the My Ticket and is subject to any sanctions referred to in clause 7 below. Refunds8.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. 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