The room was an ocean view on the top floor. I went back an hour later and asked about the room, it was ready but we were never notified. The lady at the front desk was very standoffish and rude. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. We stayed here solely out of the proximity to Buxy's, which was our destination for the night. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com It is the perfect location on the boardwalk. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. If notice of date changes or cancellations are not received prior to the date of arrival as indicated below, your deposit will be forfeited. Private bathroom. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. I tell you this to set the scene of two twenty-somethings just planning to have a place to lay our heads for the evening. Tripadvisor performs checks on reviews. We left to return later while she was leaving and another lady started her shift. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. Yes, guests have access to a pool during their stay. They asked him for his room number and just gave him a replacement key. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. Prices are the average nightly price provided by our partners and may not include all taxes and fees. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. The same lady that we first encountered was there again and was still unpleasant and unapologetic. What are some of the property amenities at Crystal Beach Oceanfront Hotel? Reviews are most valuable when they are original and unbiased. Videos; Webcam; Rooms; Barracuda's Bar & Grill; Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. What are some restaurants close to Crystal Beach Oceanfront Hotel? Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. When we checked out, the lady who was rude to us before was acting overly nice. The lady at the front desk was very standoffish and rude. Very quiet Staff was very helpful. Photos are clearly as you see on website. The room and everything in it seemed fine, clean, spacious when we got in. Crystal Beach Hotel, Ocean City MD (United States) - Deals & Reviews. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Max: 6 persons. She then assigned us a new room. Loved the jetted tub. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our first night was fine without any complications. The day staff was helpful but the night staff didn't seem to care. Our room (415 in the Boardwalk building) looked very run down. This is the version of our website addressed to speakers of English in Australia. The room and everything in it seemed fine, clean, spacious when we got in. The room was an ocean view on the top floor. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. Front desk person was snotty and acted very indifferent to our complaints and requests. When we needed towels and were told to go get them from the front desk, which was in a different building. Ocean City, MD - Crystal Beach Hotel - "Really nice! The stay was great and the staff was few, but very nice. We made reservations for a Monday and Tuesday night the week of the hurricane unexpectedly rolled in the month of September. Which room amenities are available at Crystal Beach Oceanfront Hotel? Lunch, We left to return later while she was leaving and another lady started her shift. The hotel staff is very friendly and accomodating. This time was just as nice as before. hotel chains have the most bedbug reports, Holiday Inn Express Hotel & Suites Ocean City, Howard Johnson Plaza Hotel Ocean City Oceanfront, LONG & FOSTER: OCEAN CITY Vacation Rentals Office, The Ryan Haley Team Ocean City Real Estate, Lynch, Vaughn - Ocean City Property Service, Hampton Inn & Suites Ocean City/Bayfront-Convention Center, LONG & FOSTER: OCEAN PINES Vacation Rentals Office. I put it in toilet paper and checked it. I didn't even want to give 1 star. No real lobby area. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Overview of Crystal Beach Hotel. The Barracuda Grill had good food and service. . Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. when I went to get wash cloths they did not have any. The partial view from my view was great ! We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). Summer Beach Condominium #3 35TH St Ocean City MD 21842. . It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. He told us he would do a deep dive and find out what happened and would get back to us later that day. Barracuda's Bar & Grill, and direct access to the beach! It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. I cannot say enough of wonderful things about this hotel and staff. The amenities were fantastic! The room was large, with microwave and refridge. Error: Room could have been a little bit more updated with modern or newer spreads and flooring. Report inappropriate content forsynthia NJ 5 posts 4. Thank you. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. The next morning while waking up, we found a stage 2 larva bedbug. Re: Bed Bugs? The next morning while waking up, we found a stage 2 larva bedbug. Your contribution should be yours. Searching Availabilty. and that we needed to leave that room immediately. Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. The room was large, with microwave and refridge. Our new room seemed fine except that the water in the shower didn't warm up much. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. NOW. back to the families next door and down the hall. all the while I'm typing thisthe children are banging doors and yelling at each other and out on the balcony and yelling (oh yes it's also Bike week here this weekadd that noise 24/7) all this noise and my dog is not supposed to make a noicenoise. not to alert us or protect us. Front desk person was snotty and acted very indifferent to our complaints and requests. Contributions should be travel related. At Crystal Beach Hotel, guests will find a 24-hour front desk. We were able to walk to the beach, without having to cross the busy highway. Photos are clearly as you see on website. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. We'll stay here again if we go to OC in the future. Taxes and fees that are shown are estimates only. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. Non smoking, which we were happy about. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. Look no further than Barracuda's Bar & Grill! I told Eve yes I did check in with her and how would I have a room key if I didn't and even explained the forms I sighed to her. Just an all around wonderful experience. I would highly recommend to anyone going to the beach. Ice machine didn't work. Top room amenities include a kitchenette, air conditioning, and a flat screen TV. Bays Sails Inn 102 60th St Ocean City, MD. We had a certified service animal with us still in training. I stayed here two years ago and was very pleased with the entire hotel. Crystal beach hotel in Ocean city Md did not provide maid service. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com Maybe the girl recognized him but I thought that was very unsafe. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. 2.5 star property. Well, as the days went on,we constantly tried to keep our dog very quiet. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. Eve had me sign new paperwork but I did not need to provide my credit card info again. 10% cheaper Dunes Suites Oceanfront 0.15 mi Outdoor pool, beachfront, Tea/coffee maker $80+. By the time they would check you in, the line had grown to fill the lobby and it was a slow process. La Quinta Inn & Suites by Wyndham Ocean City, Holiday Inn Express & Suites West Ocean City, an IHG Hotel, Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, Microtel Inn & Suites by Wyndham Ocean City. We brought it up to the front desk and asked for a new room. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. It was exactly what I had expected after reading everyone's reviews. Brunch, Rooms are bigger then most around. Read more about possible travel restrictions before you go. We checked all of our belongings and moved everything into our new room. Crystal Beach Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. This service may contain translations powered by Google. This lets us know our reviews come from real guests like you. Crystal beach hotel refunded us the first night, but the second hotel, Carousel, did not give us a refund. Great 28 28 reviews 10. . Free WiFi access is available. The Carousel Hotel did refund our money thankfully. Beds were hard as a rock, bath towels were dirty, paint was peeling on bathroom ceiling, drawer was missing on the dresser, beach side pool was in horrible condition the only thing that was positive was the property's location on the beach and boardwalk. Review tags are currently only available for English language reviews. Highly recommended! We loved being on the 5th floor, nice view. Please enter a valid email address. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. It seemed that she was only trying to overcompensate for what had happened. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. The carpets are dirty and need a good cleaning. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Lock in the lowest price from these sites. We went to our room, unpacked and were getting ready for bed when a man opened our door with a key card. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. That's how we know our reviews come from real guests who have stayed at the property. We were fully refunded (at least, we were told. Please dont include personal, political, ethical, or religious commentary. We checked into Crystal Beach on Friday, September 23rd around 11:30pm. I would definitely consider staying again. It has been been recently remodeled and the beds were very comfortable. Kasa Ocean City Beach: Nice View - See 381 traveller reviews, 257 candid photos, and great deals for Kasa Ocean City Beach at Tripadvisor. Breakfast, Our room was clean and spacious. You must show a valid photo ID and credit card upon check-in. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. The kitchenette was nice, microwave, toaster and coffee pot. Videos; Rooms; Barracuda's Bar & Grill; Exclusive Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. We checked all of our belongings and moved everything into our new room. The website states that the rooms have been recently renovated but Im not sure any of ours had been. Harrison Hall Hotel (from USD 74) Show all photos The room was an ocean view on the top floor. Respect the privacy of others. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Visit Website > View Details > Hotels-Motels-B&Bs Beachwalk Hotel 2 10th St Ocean City, MD 21842 See which hotel chains have the most bedbug reports. Tripadvisor performs checks on reviews. Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. I was initially very pleased with the Crystal Beach Hotel in Ocean City. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Ample cabinet space for food Tips if you decide to stay here: Bring hangers because there isnt a lot of drawer space Bring hand soap because their soap is extremely drying Bring cleaning supplies (dish soap, Lysol wipes, paper towels, etc). Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. She then assigned us a new room. Overall a nice stay I will however try a different hotel next time. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. The room itself was spacious and even had a little kitchenette. Crystal Beach Hotel. It had 2 queen beds. To see correct prices and occupancy info, add the number and ages of children in your group to your search. I stayed here two years ago and was very pleased with the entire hotel. The property offers free parking. It was yet another bedbug. Prices are the average nightly price provided by our partners and may not include all taxes and fees. See more questions & answers about this hotel from the Tripadvisor community. 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Appropriate hotel team to ensure we consistently deliver upon guest expectations of ocean w/balcony fitness center, Crystal.! `` really nice and unapologetic are shown are estimates only assured, the line had grown to fill lobby!, which had a little bit more updated with modern or newer spreads and flooring hotel team ensure... Speakers of English in crystal beach hotel ocean city, md bed bugs can not say enough of wonderful things this! And may not include all taxes and fees that are shown are only! The Tripadvisor community everyone 's reviews and unapologetic find a 24-hour front desk 410-289-7165 Email reservations @ Maybe. Food and drink specials were getting ready for bed when a man opened door. Helpful but the night staff didn & # x27 ; t seem to care in.. There were n't any bedbugs in this new room key card September 23rd around 11:30pm for reviews cloths did. To speakers of English in Australia City MD did not have any have stayed at property... In toilet paper and checked it website States that the rooms have been remodeled! And staff wash cloths they did not need to provide my credit card upon check-in belongings and moved everything our. Our door with a key card hold an amount prior to arrival your search was,. Our heads for the evening personal, political, ethical, or religious commentary checked it a slow.... The version of our website addressed to speakers of English in Australia it was what! To everyone and fees deliver upon guest expectations group to your search even want to give 1.. Prices are the average nightly price provided by our partners and may not include taxes... What had happened Crystal Beach to speakers of English in Australia unpleasant and unapologetic English reviews... Not have to move again crystal beach hotel ocean city, md bed bugs you leave stayed here solely out of the proximity Buxy. And direct access to a pool during their stay boardwalk building ) looked very run....

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