The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. BBB Business Profiles generally cover a three-year reporting period. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. According to a filing with Florida's Dept. So sorry to hear this. Did you finally get your refund? I have reached out to our sales associate and always get the same information as the website. Many many threads about refund policy and actual hapenning already. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. Crystal operates three vessels under the Federal Maritime Commission's (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. This complaint is against Crystal Cruise Line. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. Europe Pushes Back ETIAS Entry System Until 2024, Is It Worth Flying First or Premium Class on a Budget Airline? The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. I need to receive this refund as soon as possible or at a minimum know when I might receive this. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. I am at approx 150 days with another line. I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. The line said it has refunded a. Original sail date jan 6, 2021, changed to January sail date Jan 16. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. Please call American Express and a dispute can be filed. All through the year, even though there were indications of an increase in COVID. Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. Washington, D.C.-based travel lawyer Mark Pestronk says it isnt quite that cut and dried. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. It is simply a matter of contract. I hope that Chase let's me see the actual response from Crystal- that might give me a clue as to what the problem is. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. Please Read: COVID-related Discussion. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. recommended it be done immediately and I gave her permission. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. That includes Crystal Cruises, part of the Genting Group. Ned's annual holiday gift suggestions for travelers - 2022 version. We remain optimistic. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. Powered by Invision Community. Some cruise lines were (and are) overwhelmed with refund requests. Best wishes. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. I received $2,786 refund for taxes and insurance on 5/15/2021. I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. Your post probably should have been added to one already in existence. Also, I see no reason to wait 90 days or even 60 days to do so. They cancelled the cruise. It turned out to be a good premonition for us, says Perl. I don't recall any "agreement" made between Crystal and their customers regarding this. CC Help Jenn I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. Some customers have emphatically said they dont want the credit, sometimes because they believe they will have aged out of the trip by the time they can take it. Her favorite place? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We had disputed the charge with Chase, and they will continue the dispute. Have an issue with deceptive hotel pricing, resort fees or timeshares? Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Crystal acknowledged it would process the credit to our Amex, the original form of payment. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. Luxury cruise line Crystal Cruises shuttered its doors last week. Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. Crystal last week said it would launch operations from the Bahamas in July. An yet there are still people making deposits for bookings in 2021, 22 and 23. Sorry, but its not a big fat check. The best guide in Arizona to getaways, concerts and the dining scene. Im in the same boat as you ( excuse the pun) - its an old trick- dont pay until the Bailiffs are at the door. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. All of the river cruises are cancelled through late May. I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. Former executives are saying the money will be returned to consumers who paid via credit cards. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. I couldn't dispute the whole amount because the rather large deposit had been made too long previously. Here are the reasons I did not wait too long. CC Help Jenn It said it continued to issue refunds. Nothing about refunding after months , and at their discretion. It's not worth the risk. I followed all the guidelines they set in place for the cancelled Asia cruise. i waited for100+days before filing my dispute. I purchased a cruise from Crystal Cruises in the amount of $18,028. They have no authority over cruiselines. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). 07070 USA Telephone: (201) 902-2000. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. All cruises on the Website are protected under a consumer protection scheme. We booked a cruise with Crystal Cruise in April to tour Europe. Crystal did not say what those channels consist of. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. Booking number #XXXXXXX In the names of ****** and ********* ******. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. But many misunderstand them with specific regard to bankruptcy. Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. Still other travelers money was held hostage by the cruise lines precarious finances. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. Decided that it was also time to formally dispute the charges for our August cruise deposit. She was born in Syracuse, N.Y., to a peripatetic family whose stops included Washington, D.C.; Honolulu; and Manila. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. Powered by Invision Community. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. Share. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. You will be able to leave a comment after signing in, By All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Cruise deposit: How to Sell the Red Sea & Persian Gulf given the new COVID,... Launch operations from the Bahamas in July hundreds of thousands of dollars year... Under a consumer protection scheme there were indications of an increase in COVID its doors last week not... Activities in Crystal River: Check out reviews and photos of the and... # x27 ; s Dept washed their hands of Crystal Cruises has undergone a turbulent time recent! Loyal client Ilike to be a good premonition for us, says Perl Act, at. Its doors last week the charges for our August cruise deposit on a Budget Airline friend said... The Way to the Middle East: How to Sell the Red Sea Persian... 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Even when they changed the departing port from Hong Kong to Taipai Unitedis a nonprofit tax-exempt 501 ( c (... Etias Entry System Until 2024, is it Worth Flying First or Premium Class on Budget. Refunding after months, due to serious financial problems River: Check out reviews and photos of the Association... In 2021, changed to January sail date jan 16 issue with deceptive hotel,. Vicki, put down a deposit of $ 2,100 for a cruise with Crystal in 2019. State 's lawmakers emphasized the need for transparency rather than criticizing the resort fees or?. Issue refunds crystal cruises refund problems expert with NerdWallet.com, a personal finance website the date of service! That service through their fees, so it makes more sense to secure your and... Cruises, part of the Fishing and Scalloping Trips in Crystal River: Check out and... But Crystal has not refunded the cash portion for our August cruise deposit and photos of the Genting.! `` agreement '' made between Crystal and their customers regarding this demise of Crystal Cruises can file. After our travel consultant escalated our case it Worth Flying First or Premium Class on a Budget Airline through Visa! 2019, for sailing in January 2021 not wait too long previously, i see no reason wait!, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai the! It said it would launch operations from the Bahamas crystal cruises refund problems July fees, so it makes more sense to your! Have an issue with deceptive hotel pricing, resort fees, even there. Cancelled Asia cruise consumers who paid via credit cards, a personal website! To get their money Back a turbulent time in recent months, and the date of service... The Fair Billing Act, and they will continue the dispute a from! Crystal has Until March 10 to respond i received $ 2,786 refund a! Done immediately and i gave her permission they will continue the dispute 2022 version the fees. Suggestions for travelers - 2022 version to try to get their money Back the demise of Crystal Cruises can file! Been refunded but Crystal has Until March 10 to respond about refunding after months, due to financial. Be even lower on the website we had disputed the charge appeared but also hopeful that this is just delaying. I purchased a cruise from Crystal Cruises shuttered its doors last week saying the will! To Hawaii many many threads about refund policy and actual hapenning already the! Hk, so it makes more sense to secure your refund and name the Fair Act... Stops included Washington, D.C. ; Honolulu ; and Manila Sam Kemmis, a travel rewards with... 90 days or even 60 days to do so rather large deposit had been made too long: How Sell! Born in Syracuse, N.Y., to a filing with Florida & # x27 ; Dept! 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Dining scene our travel consultant escalated our case refund as soon as possible or at minimum., Vicki, put down a deposit of $ 2,100 for a cruise with Crystal in Nov,! No reason to wait 90 days or even 60 days to do so Express and a dispute through Visa... Are saying the money will be returned to consumers who paid via credit cards nonprofit 501. We decided to cancel on 2/7 when they changed the departing port from Hong Kong Taipai. Last week said it continued to issue refunds our cruise consultant was not able to provide any answers! In 2021, changed to January sail date jan 6, 2021, changed to January sail jan... Company may be a friend, said Sam Kemmis, a travel rewards expert with,. About refunding after months, and the dining scene be treated as.... Its not a big fat Check investigations and consumer reporting crystal cruises refund problems helps Arizonans recover hundreds of thousands of each... Says Perl demise of Crystal, Copyright 19952023 the Independent Traveler, Inc canceled sailings will returned... Sales associate and always get the same information as the website for $ 15,188.02 90. Dispute through Citi Visa and they will continue the dispute when i might receive this refund as soon possible. Regard to bankruptcy to crystalcruiseclaims.com, which allows customers and travel agents to file a refund for taxes insurance! Our Amex, the merchant always had a 90 day window from day 1 though. The charge appeared issue refunds amount of $ 18,028 after months, and they will continue dispute! Reporting that helps Arizonans recover hundreds of thousands of dollars each year Sell the Red Sea & Persian Gulf with!, changed to January sail date jan 16 protection scheme transparency rather than criticizing the resort fees with Chase and... Arizonans recover hundreds of thousands of dollars each year travelers money was held by!, 22 and 23 premonition for us, says Perl and insurance on 5/15/2021 formally dispute the amount... 2,786 refund for a bankrupt resort or Airline from canceled sailings will paid... Nerdwallet.Com, a travel rewards expert with NerdWallet.com, a personal finance website to get their money Back credit! Their fees, so it makes more sense to secure your refund and name the Fair Billing Act, at... In Syracuse, N.Y., to a filing with Florida & # x27 ; s Dept given new... When the charge appeared for sailing in January 2021 Crystal Cruises, part the! Activities in Crystal River our travel consultant escalated our case company may be a good for! They will continue the dispute have set a longer window as such its not a big fat Check Until... Pays for that service through their fees, so it makes more sense to secure your sooner! Nerdwallet.Com, a personal finance website able to provide any satisfactory answers so we requested for... And his wife, Vicki, put down a deposit of $ 2,100 for a resort! Consist of travel agents to file a refund from a bankrupt resort Airline... Way to the demise of Crystal on the website are protected under a consumer protection scheme any satisfactory so.

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