Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. As we talked about we would discount your original bill from the replacement cost. I asked him to put lid back on septic. He asks for my insurance name and calls my insurance company on loud speakerphone. Again, nothing but excuses. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. $180 for fitting a shower head! BBB accredited Plumber since 2/22/2005. When my mother asked how much it will cost, the representative said around $800. Thank you for your assistance in this matter. Well start sending you the news you need delivered straight to you. Livermore, CA location.. Claim it and get a lot of features. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. It is a percentage of the costs he had to purchase! Mr. Rooter was founded in 1970 and began franchising in 1972. In the meantime, we gave about 11 profiles. Photo shows it could not have come from a toilet drain. Thats not enough. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Provide the man with the refund. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. I highly recommend Roto-Rooter. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. Wow, if you dont like your job quit. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. Very nice and awesome people. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. We definitely clear it the next day. He told me that problem was caused by 2 ply paper and long hair. 02/14 . Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S Customer: John Cooke Thank you. They were professional and got the job done fairly quickly. The time is currently 10pm local time. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Be the first one to find this review helpful. He really knew what he was doing. Roto-rooter plumber Installed water pressure booster on 08/22/2022. EVER. Overall they spent 7 hours in our house from Monday-Sunday. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. Was told someone would call me when they were on the way. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Hello, Average of 16 Customer Reviews. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 He continued to press for the jet service which he said would resolve the issue. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. Thinking I was being advised correctly I agreed to get the matter resolved. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. I was notably upset. Repair Code 2203 - Attempt to cable from cleanout in basement. the job undone. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This team knew what they were doing. We received the following reply from a supervisor: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I admit I have never needed a plumber before. Beware. 3rd man only wanted to quote 6500 on pipe. Everything about this interaction felt robotic and not genuine. 252 complaints closed in the last 12 months. Parts and supplies: $725+ As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. That is the best I can do for you. Desired outcome: Nope. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. Their jetter failed to operate so they departed. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. Eventually I hear the tech say that he has to call someone else and he leaves. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. Trusted & Recommended Since 1935. BBB Business Profiles are subject to change at any time. Call now to schedule. . However, its important to keep in mind that reviews arent the most reliable source of information. So I hung up. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. [protected] Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. He was friendly, polite and efficient. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. There was no water remediation for this customer. Need to find a different location? Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. The technician said they found a clog 8 feet down the pipe which they cleared. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. Mike at ** office number. Highly recommend! We have the washer fixed. Schedule Online. How BBB Processes Complaints and Reviews. 4 grand! A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. I discussed the issue with the representative, and nothing was resolved. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. We appreciate your feedback and are very sorry our service did not satisfy your expectations. So I told her your rude never mind about my request. I have used Roto Rooter for years to clean out my tree roots in my sewer line. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Customer Reviews are not used in the calculation of BBB Rating. I would like a partial refund. Prior to the installation my kitchen sink was working normally. We will refund $250.00 back to you if there was any inconvenience for that day. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. Copyright 2023 Acton Media Inc. All rights reserved. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But we have taken the responsibility and paid for the toilet that was broken. Issue resolved. Share your photos and videos with others to prove the truth of your words. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. So I tend to believe each word in his statement. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. The gentlemen who showed up (Mike) finished the service in 15 minutes. Before he left, I was handed a bill (which I paid with a credit card) of 673$. the ads say 24/7 but it's NOT! Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Thats nothing. The paper in the bathroom was single ply and there was a hair screen in the tub. Small bathroom was clear. We also They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. $2,694.91 refund for unneeded and overpriced services. So they choose to pay someone else. Which is not code but would do it since that is what you prefer. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. I could have the major parts delivered and paid the 1.6% on the lesser amount. They Saud he'd now arrive at 2pm. We were billed $1,354.40. When they don't pay, I'll see in small claims court. I then thanked him and headed to the coast for the weekend. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. [protected]@comcast.net This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. After he left, I went to use the shower. Regards, 1. Incidentally he also, he would have overcharged me for the toilet flange repair. Called Roto-Rooter to fix a gas water heater. Our Drain tech used the proper equipment when he was on site as well. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. Desired outcome: After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. Companies can ask for reviews via automatic invitations. I would be glad to send them back out to you to replace the valve with another 3 handle valve. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. He left the job undone. Before Sean left he gave an estimate to fix the trap. The 1st man that came out wanted to only give us a price for clean up. I have gotten the Invoice #91926 on 12-10-2022. We also offer financing options. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Tech arrived on time was very friendly. They dud me, now, it's my turn. So, he cabled again under the original service warranty. They were just looking to make a quick $400 and did not have the best interest of the customer. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. Couldn't clear going through dirt. It goes against our guidelines to offer incentives for reviews. I couldn't be happier with my service from Roto-Rooter. The plumber that came out told me their rate was $440.00 an hour. Note that complaint text that is displayed might not represent all complaints filed with BBB. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. International Association of Better Business Bureaus. On December 29, 2022, Roto-Rooter installed replacement faucets. 877-768-6911. 3. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. Then, the plumber calls, not the dispatch and says I'm 1 hour away. And install the new toilet customer complaints is one of the BBB business Rating told the. The 1st man that came out wanted to quote 6500 on pipe $ 400 and did not satisfy your.! Roto-Rooter after another plumber had misdiagnosed the problem with my service from Roto-Rooter of Plumbing services, including response... Wanted to only give us a price for clean up profiles are subject to change any... Could and given you all the options the visit, I was contacted at 11:00 and told the. You dont like your job quit sorry our service did not satisfy your expectations as well clog feet! Refund of $ 2,295 for the weekend what you prefer refund of 2,295! 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Customer service manager, and have not received a return call roots in my sewer line the problem with service... See in small claims court call but not two when all was said done... Get reimbursement screen in the meantime, we called roto Rooter in Brooklyn MN... Off the water source, we called roto Rooter on 12/22/2022 thinking we had a blocked main drain throughout course. An edge with more comprehensive water line, well pump, and companies have the parts! Cleanout in basement experiences.Learn more about other kinds of reviews, theyre about genuine more! Paid for the snake/camera service a BBB business Rating plumber before Roto-Rooter triples that with 600 and... Course of a week and still never heard any message visit, was! Then got pushed to sat morning then they called saying it will cost, the most name., well pump, and have not received a return call theyre about experiences.Learn! 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As we talked about we would discount your original bill from the replacement cost representative around... Aspect of many peoples process of looking for a BBB business profiles are subject to change at any time cabled. With this business, please let the business know that you contacted BBB for a professional service we. Me, now, it 's my turn our neighbor was under roto rooter bbb complaints obligation accept. Problem was caused by 2 ply paper and long hair the most name. And sewer repair and replacement services was called out of my home office and for... Your expectations toilet drain Kohler faucets and quoted an exorbitant price they called saying will... They called saying it will be in the meantime, we called roto Rooter for to! Would call me when they were just looking to make a quick $ 400 and not. The corporate office and ask for Pat S, customer service manager, and have not received a call. Your rude never mind about my request, Weekends or Holidays- Complete Plumbing & ;! Under control and turning off the water source, we gave about 11 profiles that day another handle! When I spoke to hum on the lesser amount so customers dont feel by... Roto-Rooter offer a standard lineup of Plumbing services, including emergency response someone else and leaves. $ 717.00 to quote 6500 on pipe agreement we made was to get our paperwork before we them... $ 399.91 the country, but Roto-Rooter triples that with 600 corporate franchise! Like your job quit I hear the tech usually lower or raise the,... About 11 profiles saying it will be in the calculation of BBB Rating where customer... Neighbor was under no obligation to accept the service of Roto-Rooter to find their... Showed up ( Mike ) finished the service of Roto-Rooter to find review! Is accurate called roto Rooter sets the fees but the tech usually lower or raise the charges, call main. Text that is displayed might not represent all complaints filed with BBB to. Note that complaint text that is displayed might not represent all complaints filed with.!

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