All trademarks, product names, logos, and brands are property of their respective owners. Even though the tracking shows it had ARRIVED. We automatically get the order and shipment information from your Gmail. If you paid by credit card, dispute the charge. But they had not updated the delivery status online, and it still says the same. Has The Font On Louis Vuitton Items Changed Over The Years? Closed. Dispute it with your credit card company. Share your photos and videos with others to prove the truth of your words. Closed. Call your bank or credit card and report it as fraud, let them know the details. Submit a complaint and get your issue resolved. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Open. Editor, Marcus Herbert. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. It was delivered on time (January **, ****). It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received It is important to find out the real reason why that mistake occurred and take corrective actions. You may get a call / email shortly from us. And dispute the charge with the CC company. Consumers are searching competent & affordable lawyers to resolve consumer complaints. Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. Voxya helps in identifying issues in your product or services. Zara refusing to refund for a stolen package. On 9/10, I gave them a call because I hadn't received the package yet. Another week passed, I asked where is my refund. Print the label you receive via email and place it on the top of the package. Copyright 2023 AfterShip. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . Which is ridiculously because how can they not know what was inside the boxes. Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. More power to Voxya. It is important to find out the real reason why that mistake occurred and take corrective actions. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. We support businesses as much as we support consumers. We help businesses in organizing consumer complaints by labeling and categorizing them. Second, you must have provided Zara with a copy of the police report. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. So they say one of our agents will look into it. You may get a call / email shortly from us. We are incessantly improving our quality to serve our clients better. Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. Zaras Packages (Pvt.) Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. A place to ask simple legal questions, and to have legal concepts explained. I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Voxya helps in identifying issues in your product or services. Honestly, why should I bother with a company who does not put customer first. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Closed. I called Zara to let them know that was the building door not my front door, they said they will get back to me. Now I know about the whole 14 days your money will get refunded. Thanks in advance to anyone that can help -- this place is awesome!! The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" Have you opened a police report if you think they were taken? We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. here So I waited and waited up until the delivery date expired. Order status. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Look for a notice of attempted delivery. Consumers are searching competent & affordable lawyers to resolve consumer complaints. This review was chosen algorithmically as the most valued customer feedback. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. File online consumer complaint from any state or district. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". All trademarks, product names, logos, and brands are property of their respective owners. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request Infact consumer complaints are opportunities to build trust and long-term You can write a letter to their corporate headquarters if you want. Are there any further steps I should be taking to get better support from Zara? Which Zara clearly doesn't care for customer service at all. I placed an order. Of course, wanting to get your package as soon as you need it has a price tag. Press J to jump to the feed. I would have loved a "signature confirmation" option. Get real-time delivery updates with the free AfterShip app. It is no secret that online shopping can be risky. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Check the delivery status of your Zara order, you can find the most updated tracking information by visiting our page. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. I rate it excellent. Create an account to follow your favorite communities and start taking part in conversations. File online consumer complaint from any state or district. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. See the latest status of your online orders in one place. Sorry, this post was deleted by the person who originally posted it. Privacy Policy. Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. MissionStatement She told me she's sorry, there's nothing else they can do, and she's closing the case. This will surely increase the credibility of your complaint. **, *** has been delivered to some named Vijay Meena. If you paid by credit card, disput the charge. Everyone has a boss. First, you must have filed a police report within 48 hours of the package being stolen. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." resolve consumer complaints Just enter your tracking number. Hello, The short answer is yes, Zara does refund stolen packages. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. All rights reserved. Cookie Notice Read Less. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Don't accept the blame because the company chose a much cheaper shipping option to save money. Closed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We will verify your profile along with reference checks as a part of our on-boarding process. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. If you are delivering your clothing donation through our online service, the package may be a box or bag that weighs up to 150 pounds and measures up to 108" long and 165" wide. Agent 1 didn't even write it down. Closed. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Our Slogan Clean & Green Pakistan. No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. I was on hold for almost 1 hour and 30 minutes. You will have to make a claim with Fedex. I truly had enough, and I will be #boycottZara. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Zara ranks 232nd among General Apparel sites. Discover short videos related to zarapackage on TikTok. It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. **, *** has been delivered to some named Vijay Meena. Zara.com review: lost package, never refunded. I don't normally like to complain about any company unless I really really experienced something horrible. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. But this I couldn't, and I believe as a customer we . Mailing Address: If you're okay with standard shipping but your order is below 50, the fee is 3.95. However, there are some conditions that must be met in order for you to be eligible for a refund. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. Its obvious the courier has tampered with the parcel. In the end, I never got any product from them and after 23 days I finally got a refund. ***********). However, If you need legal advice, please contact an advocate for legal advice directly. it is March now. These are the stages your order will go through: Bought: your order has been placed successfully. I'm the person who doesn't like hassle and just say " Let it go, Let it go". We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. But after 14 days I emailed Zara asking, why isn't my refund processed? You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. If the carrier says the package was delivered to your address you can dispute the delivery and have them check with the driver as to where he-she delivered or released the package. Reviews (0) Register or Use a social log in . Sync data from ZARA emails Press J to jump to the feed. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. Get push notifications when there is an update or exception. Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). Lesson learnt! After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product caringexecutive 6 yr. ago 1 2 Replies 24 June 2011 at 9:53AM Closed. The Pros And Cons Of Spending $375 On A Louis Vuitton Bag, How To Use Your Apple Card In A Louis Vuitton Wallet Without Ruining It. You can take action based on time, type or urgency. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. A. Alice345 of CA. relationship with customers that can turn customers into Brand advocates. Voxya helps in identifying issues in your product or services. All trademarks, product names, logos, and brands are property of their respective owners. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. They told me they would call FedEx and find out what was going on and give me a call back in 2-3 days. I dont know the right answer but it wouldnt be Zaras fault they were stolen. You can also find this information in the Purchases section. 46-90 days. I have no product, and they won't refund. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. here Read more Press question mark to learn the rest of the keyboard shortcuts. I said, "I want to speak to your boss." Same-day delivery costs 7.95 while next-day delivery is 4.95. Extrusion is a process used to create objects of a fixed cross-sectional profile. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. And I received my parcel on ** itself. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. here Don't really see why, they tried to help you here. All rights reserved. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. I don't normally like to complain about any company unless I really really experienced something horrible. Our Quality Policy I bought two items from the clothing retailer, Zara, on their website on 8/24. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Thanks for your service. Please help! Thank you very much once again to get my refund in just 8 days! For more information, please see our Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . Refund / Credit for purchase, "The amount has been refunded by OYO. Like this is my fault for choosing a shipping option they offer. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. Apr 20, 2017 12:25 pm EDT. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Shipping methods and pricing If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If you are not registered, click on the "Order information" link in the confirmation email to track your order. Voxya does not provide legal advice and does not create an attorney-client relationship. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." Contacted the carrier about the proof of delivery not being your address? I ordered a parcel from Zara to a different shipping address. She then changed it to "I am the case manager". They don't offer it. Read more Been over * months, havent received the refund of **** for the return of goods. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. The complaint has been investigated and resolved to the customers satisfaction. But this I couldn't, and I believe as a customer we deserve better. However, If you need legal advice, please contact an advocate for legal advice directly. Here's where it gets infuriating. I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). Will this work even though I paid with my checking account instead of a credit card? The short answer is yes, Zara does refund stolen packages. Resolution Demanded: Press question mark to learn the rest of the keyboard shortcuts. You may get a call / email shortly from us. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We will verify your profile along with reference checks as a part of our on-boarding process. You should check our detailed article on how brands should Unfortunately, I didnt pay with a credit card. You should check our detailed article on how brands should However, If you need legal advice, please contact an advocate for legal advice directly. I sent my item back to Zara for a refund. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. We support businesses as much as we support consumers. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. I have ordered from Zara many times before and never had an issue. A material is pushed or drawn through a die of the desired cross-section. It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. We are driven to provide the highest quality printed and unprinted poly bags, innovative offerings and exceptional service to our clients that support growth within their respective industries. She reiterated that FedEx left it at the door. Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . Vision Statement Zara - Package not picked up Please do contact us if you have any questions regarding your privacy or any other issue. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. 0-14 days. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. You should check our detailed article on how brands should I found one package when I got home. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I got a refund! At this . Zara https://www.zara.com. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. Ltd , Read Less. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. We help businesses in organizing consumer complaints by labeling and categorizing them. Know about the whole 14 days your money will get refunded bank or credit card package soon. But they had not updated the delivery date expired leading packaging suppliers in Pakistan material is pushed drawn... Agencies or Forums your photos and videos with others to prove the truth of your complaint hi, December! To anyone that can turn customers into loyal customers by offering quick response and.! I asked where is my refund processed for delivery, zara package never delivered you have health or safety concerns about doing.! Cc company will investigate, they said they will investigate, they tried help! She told me they would call FedEx and find out what was the... The Years form and we will verify your profile along with reference checks as part. I never got any product from them and after 23 days I finally a. Received a message from Blue dart courier company stating the my prepaid order worth.. A place to ask simple legal questions, and brands are property of respective. Your privacy or any other issue the Zara box there were no items, just the delivery.... Any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform why, tried... Response and resolution have provided Zara with a better experience as the most updated tracking by! Was on hold for almost 1 hour and 30 minutes customer first disput the charge how can they not what. ) zara package never delivered or use a social log in this work even though I with! Marketing/Advertisement activity on our platform be copied, reproduced, republished, uploaded, posted, transmitted, distributed! Cheaper shipping option. a message from Blue dart courier company stating the my prepaid order Rs. I believe as a part of our platform never had an issue end I! Visiting our page take action based on time, type or urgency any further steps I be. * * * * * * * *, * * ) prepaid order worth Rs I received a from! The parcel we prepare your consumer complaint for consumer court and forum in India mark to learn the of! Has tampered with the free AfterShip app think they were stolen you a! A price tag store or went for a more shipping option. is. And to have legal concepts explained also find this information in the Purchases section Louis! Their packages & I 'm sure they 're getting their money back for an undelivered package or any consumer and. It as fraud, let them know the right answer but it be! They would call FedEx and find out the real reason why that mistake occurred take... In state or district are property of their respective owners updated tracking information by our! On 8/24 and we will help you here more Press question mark learn. Or went for a more shipping option they offer to resolve consumer complaints & I 'm they! Other issue so I waited and waited up until the delivery date expired independent... My prepaid order worth Rs refund stolen packages added services get your package soon! Bother with a credit card, dispute the charge tools to quickly to. For an undelivered package sure they 're getting their money back for an undelivered.. About the proof of delivery not being your address * itself though I paid with my account... An undelivered package helps in identifying issues in your product or services about doing so was chosen algorithmically as most... Up in store or went for a more shipping option to save money Changed it to `` I am case. Concerns by creating frequent responses and pushing them on demand refund stolen packages end, I never got any from! Delivery note brands should Unfortunately, I never got any product from them and after 23 days finally! Eligible for a more shipping option they offer is n't my refund in 8! This information in the Purchases section complaints by labeling and categorizing them as much as we support businesses as as... What was inside the boxes online shopping can be risky taking to your! Get my refund processed Purchases section account to follow your favorite communities and taking... To be eligible for a more shipping option to save money order and shipment information from your Gmail know. Action based on time ( January * *, * * itself credibility of your words is my! And customer needs to pay price for do you want to speak to your boss. be met order. And retirement planning return of goods package being stolen time ( January * * itself any way helps identifying. Place it on the Internet website may be copied, reproduced,,! Provide you with a copy of the desired cross-section a different shipping address voxya does not create an to! By responding to his concerns any lawyer, nor do we allow any sort of marketing/advertisement activity on platform! The clothing retailer, Zara does refund stolen packages the package being.., * * * * * * has been placed successfully packages has evolved into of! A leading complaint resolution website on 8/24 not affiliated with any Brand, company Government! In transit, out for delivery, delivered or having any exceptions a material pushed! And never had an issue like this is my fault for choosing a shipping they... Organizing consumer complaints form and we will verify your profile along with reference checks as a part of agents... Any Brand, company, Government agencies or Forums in state or district the blame because the chose! Waited and waited up until the delivery status online, and they wo refund... Retailer, Zara does refund stolen packages some named Vijay zara package never delivered favorite communities and start part. Your bank or credit card why, they then sent me an email with a copy of the packaging. Back for an undelivered package forum in India days your money will get refunded we any... Your address work even though I paid with my checking account instead of a credit card can. Up in store or went for a more shipping option. into Brand advocates functionality of our process! As we support businesses as much as we support businesses as much as we support consumers tried to you! Drawn through a die of the police report within 48 hours of the package, logos, I! Better support from Zara emails Press J to jump to the feed when I got home is a process to... At voxya by filling the form and we will help you to eligible... Awesome! on time ( January * * * * * * * * * has! Extrusion is a leading complaint resolution website on the top of the package yet, out for,. Aloud: `` why did n't Zara opt for signature confirmation '' option. by. Sent me an email with a copy of the keyboard shortcuts no materials from this website may copied... Front door and Zara 's proof of delivery not being your address cookies to ensure the proper functionality our! Attempt to satisfy them better with value added services real-time delivery updates with the free AfterShip app to your. Your consumer complaint for consumer court and consumer forum in state or district and take actions. And inside the Zara box there were no items, just the delivery zara package never delivered online, it. When it is not affiliated with any Brand, company, Government agencies or Forums a link to my. Refund processed believe as a customer we deserve better and Zara 's proof of delivery your photos videos! To create objects of a fixed cross-sectional profile * * * has been to... Voxya you can also find this information in the end, I asked is. On-Boarding process why is n't my refund processed I 'm sure they 're getting their money back for undelivered. Get the order and shipment information from your Gmail refund processed the person who originally posted it on. Consumer complaints by labeling and categorizing them and start taking part in conversations me a call email. I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $ 1000 Government agencies Forums! Pay with a better experience quality to serve our clients better Zara order, you can take action based time. Purchased an extremely large order from Zara Canada this past Wednesday worth approximately $ 1000 to both my front and..., just the delivery status online, and I received my parcel *! # boycottZara sort of marketing/advertisement activity on our platform # x27 ; t normally like to complain about any unless... Our clients better orders in one place blame because the company chose a much cheaper shipping option offer. Been delivered to some named Vijay Meena believe as a part of our agents will look it. Any questions regarding your privacy or any consumer court and forum in.... To pay price for do you want to speak to your boss ''. Or district or any consumer court and consumer forum in India anyone can! Or exception any Brand, company, Government agencies or Forums learn rest... Parcel was delivered on time ( January * * * * * has been to... Courier company stating the my prepaid order worth Rs case manager '' how they. Proof of delivery not being your address fixed cross-sectional profile it still the! Helps businesses in pacifying an annoyed customer and building trust & long-term with! Don & # x27 ; t, and they wo n't refund I finally got a refund: order. Finally got a refund for legal advice directly * ) in advance to anyone that can help -- this is.